Get matched with top swimming pool opening & closing service pros in Lake Villa, IL

"Unreliable and unresponsive. After two months of empty promises, unanswered phone calls and cheap excuses we've decided to cancel our install and get our deposit back. This guy does not know how to run a business. "

"They did a great job painting my pool. On time, let me know timeframes but texting me. Chris is nice and amazing. Great company for your pool, there are a lot of bad pool companies. They are professional and honest!"

"After failing to find a reliable pool service, I finally found one. Needed a pool installed. Had 2 other companies commit to the job. Neither one completed the job, bailed and never returned my calls. The crew at pools and liners plus saved the day. Not only did they take over the job without hesitation, but they also completed the job in record time and during a record natural disaster on top of it! Dian and his crew are the best. The communication is top notch. I felt like I was their only customer during the job as they kept in constant communication during the entire job. I have no negative feedback at all. Thank you again for a flawless job and look forward to doing business in the future!!"

"We engaged Tom Burrell of TD Burrel D&S for a deck renovation project that involved updating an aging wooden deck with TimberTech composite decking. From the outset, Tom demonstrated exceptional craftsmanship, creative spirit, and a deep understanding of the materials. We selected Tom due to his expertise and experience with TimberTech, his competitive pricing, and his flexibility with the project scope. We received quotes from three other deck companies, all of which were more expensive and less accommodating. Tom was thorough, detailed, flexible, patient, and kind. We recommend Tom and his work, however, a few considerations to keep in mind: 1. Our project was planned for 2023 but was ultimately delayed into 2024 due to unforeseen financial circumstances and impacts from other projects. Though unplanned and unfortunate, Tom maintained consistent communication with us throughout this period. 2. Tom operates mostly as a one-man team. While this is reflected in his lower overhead costs, it also means that the project pace will likely be slower compared to companies with larger teams. Our project was initially scheduled for a few weeks but ultimately took several months to complete due to necessary structural corrections, additions to the work order, intermittent issues with equipment and weather. 3. We recommend proactively asking about potential incremental costs for any changes in scope and stipulating that any updates be discussed and agreed upon in writing before implementation. For our specific project, corrections were necessary to the existing deck structure and additional items were discussed and added to the work. This resulted in the final project cost exceeding our initial budget expectation. While these changes were required and requested, discussions regarding the additional costs occurred late in the project. Keeping all parties aligned on scope and cost will help avoid any surprises and make finalizing the project easier. Despite these considerations, Tom is committed, easy to work with, and delivered a beautiful deck that our family will enjoy for many years to come."

"They came and put in extensions on the gutters. One was very poorly installed."

"This place has terrible customer service and doesn't care about small pool purchases (they only prioritize big projects). As of May 14, 2020, I paid (down payment) for a 16' pool from Russo's Pools. I was told my pool would be installed in July 2020. The installer was to go out to look at the site within 1 week. They never did. I called and got no one, only leaving a message or the phone just ringing. This was all last summer 2020 with no communication. I contacted Russo's pool in March 2021 and was told they didn't have my pool nor had any idea what happened. They have given me the run-around since. I was told the installer would call me, and week after week, they did not. Not until I asked to speak to the owner that the installer called me, stating he had JUST gotten my number. The owner discussed them obtaining and installing an 18' pool to make things right. Anthony Russo is now stating he never said that; he says he only said he would look into it. All discussions about pool and site were about 18'. Even the assistant I have been talking to this week has been checking deliveries for the 18' pool and working on getting one. Anthony Russo says he can't do that, and I am here 334 days later and NO pool."