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"I was told that the fee to simply come into my house to assess my furnace (that was not working) would be $260 on a Wednesday afternoon... and I was told this fee would not be absorbed into the work if I chose to have it done. If this company charges such an exorbitant assessment fee, I could only believe they would inflate other fees as well. I hired another local company for half that fee to assess then repair my furnace. Shame on Heritage Home Service."

"He’s the best check and He guided me to make the best decision 100% recommend "

"The work was done correctly and promptly, but quite expensive. On the plus side, he presented all the options and didn't really try to upsell. Just the facts."

"Great, as always. Sila is outstanding. We have a service contract with them for our furnace and AC and they keep them in tip-top shape. And when we have an urgent or emergency situation (heating, cooling, plumbing, electrical), they're who we call."

"Absolute ripoff, along with shady business practices. They were prompt and courteous, but that's about it. The technician came and had to replace a $200 part on my boiler, it took him under an hour to do the work. A simple Google search showed at least 10 places to buy the exact part, all around $200. No other parts were needed for this repair, I researched what is involved. I was charged almost $1000, including their $89 diagnostic fee just to walk in the door. So apparently it's a $600+/hour labor rate? I'm obviously in the wrong line of work. This was not an off hours emergency call either, it was a scheduled appointment in the middle of a weekday. The shadiest part of the entire thing was that on the invoice (that they email you later) they bury all the cost, it's not itemized i.e. labor vs parts cost. It just says replaced (part) = $1000. A super scummy and shady way to run a "professional" business, taking advantage of people who don't know any better. I wouldn't be surprised if they also sell used cars. Never again Gervais. You've all been warned."

"Very well, Frank Fitch quickly diagnosed the problem and gave me a quote for repairs and expertly made the repairs. Re-establishing the proper pressure and making the boiler ready to go. Felt like I had expert service and a fair price."

"Before installing a mini-split, the sales person told me that I'd need to cut down an interior shelf to a specific height. I paid a handyman $400 to do exactly what the sales person instructed. Later on, N.E.T.R. came and did the installation; however, AFTER the installation, a technician told me that they hadn't accounted for the vent opening and closing and that the shelf would need to be further cut down. As you can imagine, this type of service is rather ridiculous. If they knew that the shelf would need further cutting, they should have NOT installed the unit. I have called N.E.T.R. six (6) times in three weeks, and no one has called me back about this issue. After paying for the unit and for a handyman, it's ridiculous that I have AC that is compromised because no one with the company thought to properly measure the space so that the work by the handyman could be done once. At this point, I'd like for N.E.T.R. to take care of this for me."

"While installing the mini splits, they screwed up all my electrical to the building. When I called to have someone come out and repair it they did not respond."

"Atlas Glen-mor I’ll give you the quick facts on Atlas Glen-mor if you have time please read the full history below. Facts • I used to pay a premium price for auto-refills. Despite this, Atlas Glen-mor let my tank run out of oil during the coldest week we have had in New England for years. • I was put on hold for 45 minutes each time I called Atlas Glen-mor (I had to call at least 8 times in the span of 24 hours). • Atlas Glen-mor didn’t care that I have two kids (ages 5 and 8) and that we had to leave our home because temperatures reached 31 F inside the house. • Atlas Glen-mor will not give you a time estimate when they will come to your house. Furthermore, they do not call the second phone number on file, if you don’t answer their first and only call to let you know they are coming to your house. • Our basement pipes froze and a pipe in my living room broke, due to my house not having heat for days during the coldest week in New England. I had to pay close to $1,000 for a plumber to come at 11pm Saturday night to fix my broken pipes. There is damage in my living room floor, basement ceiling and wall. All due to the fact that Atlas Glen-mor left me with no oil and “couldn’t” get me service on the same day. • Atlas Glen-mor never came to prime my system, I had to pay $200 for “emergency service” to another oil company that sent someone 2 hours after I called for help, while Atlas Glen-mor, my oil company for the past 8 years, didn’t send someone for over 48 hours. • Bottom line: as a result of Atlas Glen-mor’s incompetence and negligence, my kids and I had to leave our home for 4 full days and I had to spend thousands of dollars simply because Atlas Glen-mor let my tank run out of oil. Atlas Glen-mor has the worst customer service I have ever experienced. The Full Story On Tuesday January 02, 2018 I ran out of oil. After 45 minutes on hold waiting to speak to my oil company, Atlas Glen-mor, I was informed the earliest I could get service was Friday (2 days later). When I told them that I ran out of oil they, told me I was already in the schedule to get a refill on Wednesday. I want to emphasize: they agreed to an oil refill only because I was already on their schedule, not because they let my tank run out of oil or because I have two kids (5 and 8) and it was the coldest week in New England. Finally, Wednesday afternoon, a driver comes and fills up my tank, but to my surprise he doesn’t know how to prime it so now I had oil but still no heat. After another 45 minutes on hold, I was told the earliest they could come was Friday, even though I told them my kids and myself had to leave my house since temperatures had dropped too low to stay (31 F inside the house). I asked if they could give me a time frame on Friday, so I could make sure to be there, their answer was “NO, we will call you.” Then I asked: can you let me know 20 minutes before coming so I can make sure I get there? Their answer was “we will call you before going to your home” period. So, Wednesday night the kids and I had to leave our home, Friday morning comes and I get a message from my husband saying he has a missed call on his cell phone. Sure enough, it was the oil company—they didn’t call me, they called my husband. I rushed home only to have missed them by 10 minutes (according to my neighbor) so I called again and after 45 minutes on hold the lady tells me I missed the service visit and that now I had to wait until Monday to get someone to my house to prime. At this point I was crying on the phone, asking her why they called my husband’s cell phone and not mine, and if they didn’t get an answer why didn’t they call my cell phone if both numbers are on file. She replied “we don’t have time to call another number.” I started calling other oil companies around my area, to my surprise they all answered the phone on the spot—no waiting times. One company tells me they have an emergency service and they could come prime it that same afternoon and they would call me 20 – 25 minutes before coming so I would have enough time to get there. I am not their customer and they treated me 100% better than my oil company for the last 8 years. I had to pay them $200 for a service that’s included with my oil company, but at least I got my heat again Friday night. The house was so cold (31 F inside) that we couldn’t stay, we had to sleep out of our home another night. We came back Saturday afternoon to find that the pipes in my basement had frozen and a pipe in my living room broke. Now we have water in our living room, the basement ceiling broke and we have water in our finished basement too. We had to call a plumber that stayed with us until 2am Sunday, helping us repair and unfreeze our pipes. I had to pay him close to $1,000 and I still don’t know how much is the cost for all the damage to my basement ceiling and walls. In summary, during one of the coldest storms in NE history, every company apart from Atlas Glen-mor was trying to help people that were not even their loyal customers, while my company for the last 8 years treated me as an afterthought, and in the process caused thousands of dollars in damage to my house. THANK YOU Atlas Glen-mor for the worst customer service I have ever experienced."