Get matched with top smart home system install or service pros in Lenox, MA

"They are fine. Their price is very good and the hardware is holding up very well."

"I was on the market for a security system and this one seemed easy enough to install.......went through the process and some of the window sensors were not working. I called Customer Support who was very friendly and we went through the entire process again...this time other window sensors did not work. This went on for a week or so...then the door senors stopped working....than the motion sensor stopped working...at no time in over a month did I have a fully operational security system. As I was about to return the system I was told they have "new" sensors and they just realized they received a bad batch and are working with another company.....Gave it a try....and same issue returned....some sensors worked....some didn't. I finally returned the system and stopped getting emails.....only to find that they were still billing my credit card even after I returned the equipment. Very nice people and very understanding.....unfortunately their product is not up to par. While we do have a large home, it's an open concept and the sensors that weren't working were no more than 15ft away from the base. The previous owners of my house had a wireless system with no issues at all.....I'm going to be using that company going forward."

"Glad it's easy for some with no experience and I could save money along the way."

"The Smart Home features they installed, such as thermostat and door locks, etc. do not always work. For example, the Honeywell thermostat can no longer be operated from our phones and is difficult to install. Remote door locks are also unpredictable."

"Poor installation quality, lack of follow up for warranty coverage. They sub out to local contracts with apparently no quality controls. Gunner put on a new roof, new siding, new front doors, and new gutters. Not one of those was done to complete satisfaction. They covered my dryer vent with Hardie board which could have caused a fire if I didn't smell the burning smell while I was doing laundry. My front 2 doors came in the wrong size after 8 weeks and they had to reorder which took another 8 weeks. Finally, the doors were installed improperly: surrounding trim too short, covered a gap under the step with flashing, and didn't align the doors properly. The flat roof part had to be redone 3 times and it still wasn't properly installed. The property manager at the time, who has since left, was very nice and gave me $1500 credit. I had 2 other roofers out since to look at the problem and both said the flashing was installed improperly and they have to pull off boards etc and this will co"

"They have excellent service"

"EXCELLENT! We needed lights installed around the outside of our house. Comalli’s electricians are very professional, neat and friendly. They will be returning for another job inside the house as well. We will be contacting Comalli for any and all future electrical work needed."

"Owner came in and looked over the issue with my hot water. Gave me the real deal instead of overcharging me. Advised me it would be easier to replace it and then keep spending money on replacing the parts. Very responsibly priced, didn’t over charge. Was friendly and his worker were great. Bonus they fed my dog treats as they were working! Definitely recommend them."

Perfect Sound & Installation Co. is a highly successful audio,video, home automation and custom installation company based out of West Springfield Massachusetts. We specialize in custom home theater, media room design, multi-room audio/video distribution, lighting control, climate control, structured wiring and systems integration. At Perfect Sound & Installation Co. our goal is to provide our clients with superior products and craftsmanship while being sensitive to their design needs and budget. Our design team offers the latest in technical knowledge, design expertise, and customer satisfaction. Adding a custom home theater, multi-room audio system, or home automation is a wonderful investment that will add to the enjoyment and value of your dream home. But an investment of this size shouldn't be trusted to just any company. The level of the company's integrity and experience in the audio/video industry is an essential consideration.

Mailing address - PO Box 300, East Otis, MA 01029