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"SUMMARY: SES did high quality work. They stuck to the projected cost. They finished within the estimated timeframe (or at least close enough). PRELIMINARY STAGES: SES promptly returned our initial call and set up a visit by their estimator. Within a very reasonable timeframe (maybe a little more than a week), we had the estimate in hand. In contrast, we were shocked to see how difficult it was to deal with some other contractors--even in the early stage, when we were trying to give them business. DETAILS OF THE JOB: They gutted ~50% of a ~180 sq ft bathroom to the studs; did some framing/re-framing; removed a large tub and patched in some hardwood; completely re-did the mortar bed/tile/plumbing for the shower; re-routed an HVAC intake to a different part of the house; moved/added some plumbing and electrical; installed a new commode and tile floor in a new toilet closet; hung crown molding; installed a double vanity with a stone top; hung a large mirror and frameless shower door; built out 2 closets. QUALITY. Their renovation was high quality and fit perfectly into our 1930’s arts-and-crafts home. They found, sanded, and painted an old 5 panel door to match the doors in rest of the house. The salvaged/refinished pine floor fits into the existing pine floor seamlessly, and the new trim work matches that in the rest of the house. Their tile guy did an outstanding job on the shower—floor to ceiling with a bullnose and a niche. The subs they used for the vanity/stone top and for the mirror/shower door did a high quality job. We designed our closets and the trim carpenter built them out perfectly (soft-close drawers and all). COMMUNICATION. This was a big asset to the SES experience. Ashley kept us posted with an email almost every day. We knew what to expect when we got home from work, as well as what to look for the next day and the rest of the week. In the rare event that there were surprises or delays, Ashley would let us know right away as well as what the resolution would be. While Ashley was the main line of communication, the owner, Shawn, was very accessible as well when necessary. PROFESSIONALISM. All the people we interacted with were professional and punctual. The workers were respectful of us and our home, and they did a great job cleaning up every day. With very few exceptions, people were at the house every weekday (and even some weekend days), from the start to the finish of the project. THE UNEXPECTED. As the work proceeded, some minor structural damage from the old shower had to be addressed and the hot water heater needed some repairs. These were taken care off in a time- and cost-efficient manner. Otherwise, there were a few miscommunications regarding the electrical rough ins, a plumbing valve, the closet build outs, and the shower door. All these were very minor and easily addressed. Along the way—and especially as things neared the end—Shawn made sure we had everything exactly the way we wanted it. This was our first time hiring a contractor. Before our renovation, we had heard many contractor-related horror stories. Our experience with SES was drastically different. We are already scheduling another project with them."

"The installation of our new LED Ceiling Light caused hardly no disruption in our house and the two individuals that did the work were professional and made sure the work area was cleaned up. I would definitely call upon Excel Renovations for future projects."

"We were very pleased with the results of this project beginning with the presentation at the time of the "free estimate" and would highly recommend this company. My calls were always returned within an hour and the representative was consistently cooperative, personable, and followed through on "making us happy"! One person completed this job and was awesome! He was considerate and very professional while working both inside and outside of our home . He noticed a couple of issues with the windows before installing them and replacements were ordered so that everything was done properly. We were really glad that he was so observant and detail oriented. The painter who painted the back door did an excellent job as well! He was very thorough and the door looks fantastic.
  There were a couple of minor issues that arose after this job was done, but when I called to discuss these, the representative had them taken care of the next day. 
  The windows have made a huge difference already in both the comfort and external noise levels as compared to the old windows. As I stated beforehand, we are VERY HAPPY with this company and would recommend their services to anyone interested in replacing windows. 
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"I hired them to put new roof on my rental property in uptown New Orleans and needed it completed within one month (by the end of July 2021). I was concerned it might not get done in time due to the non-relenting daily rainstorms, but we eventually caught a break from the rain and Wade got the job done in two day and came in on time and on budget. The roof looks great and the workmen did a very good job of cleaning up afterwards. I have also looked into having them replace all the old wiring in this old apartment duplex and the person they sent over to give me a quote seemed very knowledgeable on just how to get it done in just a few days and to consolidate electrical boxes and wire runs so that looks better after than it does now. DaveC"

"What he did seems to be fine. He still hasn’t contacted me about a small piece of siding that we could not find after the wind storm and he said he would try to replace it. We said we would buy it, but he hasn’t contacted me regarding this yet. It has been several months since we last spoke. He may have forgotten or never found a piece for us. My in-person interactions were good. He was very professional and polite. He just didn’t follow through with us."

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"They used the wrong material.  I am waiting on them to re-schedule.  The work looks bad and they need to do a better job plastering."

"General Contractor and workers are trust worthy and very neat.  Daily tarps were laid and all traces were cleaned up at the end of the shift.  No extra costs.  Work was completed within the estimated timeline. 
I have done three major jobs with this contractor and have been very satisfied.  Capstone renovated a sun room and two bathrooms on previous projects and I will continue to use them for all home updates. 
In addition, they handled a home inspection for my daughter when she recently bought a new home.  Arrived promptly, did a thorough inspection//Charge $275."

"Very well. Benny Nixon was very professional, His estimate was very fair and reasonable. He and his crew worked tirelessly to complete the job (working over the weekend) on my Mother's home. They did a complete porch replacement, step repair and painted entire project. I am very pleased with the result, Mr. Nixon did additional work at no expense to me and kept me updated via e-mail, text and telephone. Would definitely recommend his company."

"Fantastic service throughout from start to finish. Everything was absolutely amazing. We will definitely recommend and will use (The Right Touch Painting) for all our renovations."