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"I have recommended Jason multiple times to many family and friends. Overall, he is professional, a great guy and the results turn out great."

"Excellent work, great service, an A1 company."

"Hi. I am a baby boomer so I wanted to direct this towards others my age. I want to outline how wonderful my experience was with Usin from Custom Build and Remodeling llc. He was prompt and professional. Our first conversation was Sunday evening and he and four other employees were ripping out my bathroom completely on Wednesday morning. They showed up at 8:00 sharp every morning and worked till 4:00 each day. We had some extra issues in the 65-year-old house that Usin handled professionally with complete communication. They cleaned up thoroughly after each day and there was not one time within this entire project that I felt insecure. That’s a huge bonus! I am thrilled with the way the bathroom came out. A leaking vent pipe and wiring concerns led to problems above the bathroom in the attic. I was completely aware that my roof was shot so we agreed it should be done now. Roof, gutters and a house paint all done within the same timeframe. Highly recommend!! Serious professionals!!"

"Excellent price, excellent work, got the job done in a timely manner. We would definitely hire them again."

"The owner, John Petrillo, is an old-school pro. This was an insurance claim job, but we hope to hire him again this year for another large (non-insurance claim) project."

"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."

"Very pleased with the wall built and the customer service received... Guri was polite, considerate (tarp under truck, kept area clean), and a true craftsman... The stones were chiseled and time was taken to create a beautiful stacked stone wall. In today's world where it's so hard to find good people to trust with your projects/investments - I highly recommend Guri...."

"Kim and Jay created a beautiful master bath for us. The combination of Kim’s selections and Jay’s workmanship was a perfect fit. They listened to our needs and fulfilled all of our expectations."