Get matched with top wood flooring installation pros in Madison, OH

"John and Chris did a fantastic job on the floors in our 124 year old home (a 1900 Victorian). Over the years, some shoddy repairs and replacements had been done and they worked hard to ensure the quality of the floors remained in-tact and to match the stain amongst different types of wood. John was open to our ideas and suggestions when we initally struggled with how to stain match them, but did an outstanding job mixing stains to get it done. We're so happy we went with them and would absolutely hire them again in the future!"

"We unexpectedly had to repair our wood floor while doing a kitchen remodel. They were able to locate the matching wood, piece in the boards and refinish the room to an exact match to the adjoining room. The team was very professional and efficient. I would highly recommend!"

"Inefficient floor sanding job. Poor dust collection. House was full of dust."

"All around professional hot water tank replacement. Fast and precise with perfection in mind the entire way!"

"840 square foot, hardwood floor install on my second floor. Very happy with value and superior quality of my completed project. I strongly recommend Floor Essence for your hardwood needs."

"I moved into my home about a year ago and we have been talking about wanting to remodel of the bathroom but always thought it was out of our budget. Premier Home pros was fantastic from start to finish. They have plenty of options and no high pressure sales or games. We were able to Get approved for 12 months 0% interest which made it possible to do it this year. Install took about 2.5 days and it looks amazing! They also installed at my mother-In-laws house. Would definitely recommend."

"Absolutely satisfied with the work! Gave us exactly what we wanted!"

"These guys are so completely trustworthy, and very competitively priced! I was impressed with there creative thinking, as this project involved turning a bedroom into a bathroom in our second floor. It's a very old house so there were lots of "quirks" they had to deal with. I can't recommend them any more highly, and the fact that they are people of good character makes a big difference, too. I'm going to be using them again!"

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This is my second review for this company. Last year (as reviewed on Angie's list) this company did the floors in our previous home.

We had our floors in our previous home done by this company last year and we were so impressed with the knowledge and expertise that they showed that when we were able to buy our "dream" Victorian home unexpectedly, we did not quote this out. We simply called to tell them to come do the floor.

The floor in our new home is Tiger Oak with a Walnut decorative inlay. If you know something about hardwood, Tiger Oak is not available anymore other than through salvage. So if you want to have it refinished, you have to make sure it is done right as you really can't replace mistakes with similar wood. To complicate matters, the inlay was laid with the grain in multiple directions.

The home we bought was built in 1899 and was neglected in the past several decades. The floors had rot and water damage, but were worth saving due to the rarity and beauty of the wood. Brian was honest with us in that the floors would need a special sander due to the opposing grain inlays and told us even if we did not choose his company, to make sure the company we did chose had the right equipment (and explained what that equipment was).

Because Tiger Oak was not readily available to repair the damage, Brian talked with us about how we could harvest strips from the back of closets to repair the more visible damaged areas. He could have charged us a massive premium to track down salvage wood, but offered us an affordable alternative instead.

The end result was wonderful. The damaged areas were repaired, the floors were brought back to their original splendor and we are pleased beyond what words could express.

If you have a tricky situation with your floors due to age or complications, Brian's expertise is well worth at least getting a quote from. He obviously knows his work and is an honest craftsman doing the work.

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"I found this company on Angie's list and they had pretty good reviews so I gave them a call for a free estimate on carpet for our new addition. Rob showed up as scheduled and was very personable and easy to like. He brought quite a few samples and on 11/25/13 I went ahead and contracted for carpeting and paid 1/2 down in cash. I got a discount for Angie's list, but only by paying cash, he said he could not give a discount if I used a credit card. The carpet was not in stock and it was noted on the contract that install would not be for 7-10 working days. On 12/12/13, Rob was here with the carpeting which was quite heavy commercial grade, very difficult to install with one person doing all the work. He persevered to finish the installation and left about 9:30 PM that night. He did not have anything for a receipt and no paperwork on the warranty on the carpet, but said he would forward it to me. No problems so far.....
Over the last 3 months I have spoken with Rob 2 or 3 times regarding the warranty information AND about purchasing more carpet for an adjoining bedroom. He did come over and measure, gave me a rough estimate and left two sample boards, saying he would return the next week. We also discussed a problem area on the installation (a step up in the bathroom that has staples showing) he said he would take care of it when they installed the bedroom carpet. About 3 weeks later he called and said he couldn't remember where we left off, I refreshed his memory and he said he would be over today 3/28/14, and possibly bring more carpet samples. In the meantime, he would e-mail me the warranty info.  He showed up, but didn't bring any more samples. I asked if I could possibly come to their showroom and he said they didn't have one. I said I never got the warranty emailed to me, he said he was sorry he forgot, but would email it from my driveway before he left. That was 2 hours ago and I haven't received anything so far. I honestly think the only reason he came here today was to get his sample boards back.
If I have any problems with the carpet, I have no idea who manufactured it or who the distributor is, the only contact I have is Lake Carpet & Flooring and my relationship with them is strained at best. Bottom line is, customer service after the sale is not good....no warranty info....never mentioned the problem area in the bathroom...didn't seem interested in any further business with me.

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