
Serving Maggie Valley, NC and surrounding areas
In business since 1992
Free estimates
Warranties offered
"I recently had my roof replaced and my roofer told me my chimney was in bad shape and should be removed. I wanted a professional opinion, however, so I called around to a number of places on Angie's List that advertise chimney inspections. All of them quoted me $150 but they were booked up. Wright's quoted me $175 but were able to get someone over within a few days. <br /> I was gone for the inspection but my fiancé was present and she informed me via text that the inspector was inspecting my unvented gas logs and not the chimney. I told her to have the inspector stop the service and not pay him until I could get it sorted out. I called up and spoke to a representative and she informed me that a chimney inspection actually costs $220 (or something in that ballpark). I told her I refused to pay for the gas log inspection and that I would be going elsewhere for the chimney inspection. <br /> About an hour later, I got a call back from Wright's and they offered to do the chimney inspection for $175 and not charge me for the gas log inspection because the person who originally gave me that quote was new and not familiar with the types of inspections they performed. I was stunned at their amazing customer service. They could have easily just let it go and not tried to make amends. But they were responsive, apologetic and eager to make things right. I was very, very impressed. This level of customer service, in my experience, is rare. <br /> And had everything else gone smoothly, as I assumed it would, I would have given Wright's "A" grades across the board. But unfortunately, after performing the chimney inspection, they never sent me the report! My fiancé had paid them on the spot after the correct inspection was completed but a report never followed! I waited almost a week and I called back. They said the report had gotten lost or misplaced as a result of a computer glitch. However, they were somehow able to resurrect it and email it to me. <br /> So Wright's seems to be very well-intentioned. They are run by friendly people who are responsive and customer-oriented. But their execution needs improvement. <br />"













