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"The people were very responsive to my call and I got an appt. within two days. Since it was not an emergency, this was fine. I was just wanting to stop wasting water due to the hose bibb leakage when I watered my plants outside. I thought $49 for an hour's plumbing work was a bargain. They called ahead and said they could come 1/2 hour earlier that day, so they did. They were able to replace one hose bibb in the back and said they noticed the front one was leaking too and offered to replace it. They completed both tasks to my satisfaction within one hour. He also took a look at my kitchen faucet which had a smaller leak, and said the whole faucet needed to be replaced, so I didn't ask them to do that today.

They ended up charging me $50 extra for the parts ($25 each for the bibbs) in addition the original price of $49.00. That put the bill up to $103 including taxes. I wondered if I had been overcharged for the bibbs and in looking them up on the Home Depot site, I found the same ones for $20 each, so there was a bit of a mark up there.

They were very polite and worked quickly. They also said the bibbs and their installation were covered by a warranty and I would never have to pay to replace them again and pay for it. This was not written on the receipt I noticed later, so time will tell if the company stands by that. 

It was good to get it done. I am between home warranty policies right now and it occurred to me that if I had had one, I would have gotten parts and labor for $45 (price of the house call.) But, given the going rate on plumbers, I was satisfied to get the problem taken care of immediately.

A. Dalton




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