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"Very polite,on time and knowledgeable "

"The owner of the company came and disassembled my sewage pump in my basement and tested it. It had some slight oil leakage but was still working properly. Nevertheless ,Brad and I concurred that replacing the pump now was the wiser choice. He offered to go to his supplier to secure a new pump and return to install it the same day which saved me some money and eliminated redundant work.He returned with a top of the line Liberty and completed the installation the same day which I appreciated. Brad and his partner Jose are very experienced young plumbers and I will definitely use them in handling my future plumbing needs."

"Fast Drains Plumbing arrived in a timely manner and actually listened to my concerns. They were very thorough in searching to track down the problem source, took appropriate action and made thoughtful suggestion to avoid or tackle future problems. Plus,estimation was free."

"I am/was/and always willing to let people/company's make things right but they have not. Unless you want to be hustled, left without hot water, poorly advised and live with total buyers remorse DO NOT CALL F+...see below for details I am still at a loss for words...and am reminded every time we use water in our house that we were taken advantage of.. Everything started out fine but then turned into a rollercoaster ride that ended with our family left stuck with a larger bill and our home plumbing worse than we started..here is how it played out: 1. November 2019 the hot water tank that came with our house died (keep in mind this tank was going for at least 15 years in our dirt crawl space with NO PROBLEMS) and the thermocouple finally gave out from what seems it getting wet..remember 15 years of rain 2. After researching several companies/deals I settled on Cool Air and talking to them before, during'ish, and after was fine. 3. When the plumber came to evaluate the area to ensure what I ordered would work, I specifically asked him if the tank sitting on the dirt would be a problem and if we could raise it off the ground? 4. I was ensured that A) "these new tanks are made to withstand water.." B) due to the ceiling height and requirements to have the flume/gas line a certain way it was not possible and we needed a min 50-gallon tank to be up to code C) eventually the plumber "caved in" and put a dish/pan underneath the tank but said it was completely unnecessary but in the end price was good... the job was done in a quick/efficient manner and no mess left behind ** At this point A+ rating .... 5. Fast fwd 2.5 months..all is good the tank is amazing..I am out of town in DC and my wife calls and says the hot water is out..mind you, we have 3 children under 12 yrs old 6. I call CoolAir from DC and ask if someone can look at the tank as my wife was not able to get the pilot light lit 7. CoolAir kindly sends one of their plumbers out late night to light the tank and review the situation..A+ still 8. The plumber calls me from the crawl space and asks me why I had the tank put on the ground as it SHOULD NEVER BE PUT ON THE DIRT...and that the tank is ruined and can't be fixed and needs to be replaced..needless to say, I was confused..upset..and now my wife and kids in mid-Feb (no snow but cold) are now 4 days without hot water 9. CoolAir's head of sales personally goes onsite the next day and apologizes and agrees with the plumber's assessment and said the tank should have never been installed and directly told me the only option is to go tankless...$2k more than what i paid 10. I asked again ..can I raise the tank..same answer..NO..I must go tankless...but was assured... I will have near-instant hot water and if we are going to remodel this will cover the whole house no problem 11. After 5 days of my family with no hot water and Cool Air being kind enough to offset the cost of the Tankless with what I already paid...(A/A- grade now)..I cave in and give the go-ahead 12. The crew arrives to install the tankless on a Friday..I confirm their arrival and land back to ATL Friday around 4 PM and as I am in the Uber they said they were done and leaving...so I ask my mother-in-law to tip them ..which she did generously 13. I get to the house and now everything goes wrong...not only is my shower COVERED IN MUD..but NO HOT WATER...and OUR SHOWER DOESN'T WORK!! 14. After multiple calls, Cool Air sends a plumber to our house at Friday 7/8PM (same guy that came at night while in DC and the only good person of this whole situation)...After reviewing everything he said that the bad part of tankless heaters is they can negatively impact the water pressure and this should have been taken into account..which it WAS NOT..so after 2.5 hrs a trip to Home Depot we get the main shower working..but little to no hot water 15. Over the course of the next week+ and multiple visits, having to buy new pieces for all showers and new faucet for the kitchen we have semi-hot water...also the only honest plumber there who was cleaning up everyone else's mess asked me one day..." why didn't you just install a "low boy" (a wider but shorter 50-gallon tank that would allow it to be raised) and a sump pump for half the cost of the tankless...can you imagine my face??? when I told him that was never presented to me as an option...he just shook his head 16. Hot Water...Not even near instant...on average (and yes timed), it takes almost 2 minutes for our bathrooms to get hot water...and we live in a 1300 sq ft house mind you! 17. Now if anyone does anything water-related at the same time...the other person gets dribbles!!!...so want to wash your hands while the dishwasher is on...good luck..washing machine...same .18 Icing on the cake....they never came back to put the cover on the outside piece of the tankless heater...my kids have nearly burnt themselves on the exposed piping and believe me if they do or a neighbors kids does litigation is on the horizon 19. I have called multiple times asking for someone to come back and install the cover, fix the issue, switch out for a low boy and sump pump..called and asked for the owner...no one returned my calls..no one followed up...it has been almost 3 months"

"I am leaving a review before the work is even started. I received a quote from another company and scheduled the work. When they showed up, they tried to triple the cost. I told them to get out of my house. I then called Rooter Pro Plumbing to come out and give me a quote. Jerimey Jackson came out and looked over the situation and then put me on a conference call with the owner. They agreed to match the quote I received from the other company even though it was seriously underbid. They are a great company to work with. They are scheduled to come out this week to start the project. I would highly recommend a company with such integrity in the employees and the owner. I look forward to working with them."

"Aimee and Jesse and all of their team were great. The basement refinishing took 7 1/2 weeks to final inspection. The communication was great. The result was awesome. They were a little more expensive than our other quotes but chose them based on reviews and the fact that they ate a family business. Worth every penny!"

"BUYER BEWARE! Had a pipe leak within my wall. Caught it fairly early with minimum damage. The Roto Rooter rep Brian came out and inspected and said I needed water mitigation based off the moisture in my walls. When I say the leak wasn't that bad, it really wasn't! He stated that my insurance company would cover it all and that he deals with my particular company all the time and not to worry. I obviously was taken back by the cost of almost 4k! Fast forward, my insurance company are questioning duplicate charges and Roto-Rooter is saying I owe almost 3k or a lien will be placed on my property! This whole water mitigation is a scam and the salesman did not tell the truth. They should have picked up their fans a lot earlier than they did. I'm sure they were trying to milk all the money they could. Over 5k for a bunch of fans in my home. I WILL NEVER REFER ANYONE TO THIS PLACE! Contacting my lawyer and will have my day in court if necessary. BUNCH OF SCAM ARTISTS IF YOU ASK ME!"

"I am a repeat customer of Mr. Plumber. Called and scheduled a visit for replacement of rear hose bib."

"Great customer service"