
Angi Approved
In business since 1999
Free estimates
Warranties offered
"I worked with Gross Flooring to refinish my hardwood floors. Communication with the owner, Jim Goss, was good and we created a clear plan that we both followed. Unfortunately, the quality of the finished floors was not acceptable. After the first refinish, there were visible arch marks in the floor, which Jim acknowledged should not appear in a proper finish. He offered to come back and redo the floors, and we scheduled a return visit. After the second refinish, the floors were still not satisfactory. The finish was uneven, and there was debris trapped under the final coat. Jim communicated again, stating that the house needed to have no airflow during the process. Even after this third attempt, the floors were still not acceptable. He then asked to come back yet again to sand the floors down to bare wood and completely refinish them. At that point, I declined and requested a refund instead. I provided a written cancellation of the contract, but I have not received a refund. "















