NYC Smart Builders
NYC Smart Builders
Customers say: Quick response
11 years of experience
Free onsite estimate
We are NYC SMART BUILDERS corp. with more than enough experience to satisfy all our customers desire in the Home improvement area. This is a family business that comes generation by generation . Be smart , Be safe , be with NYC SMART BUILDERS
"Christian Duchi provided a quote of ($2k) for the intended project. I stressed what I expected. I was then advised by Christian that in order to achieve my goal a higher quality metal would be needed. I was told that most customers do not get the results they want because they do not want to spend the money and go with a cheaper product. I needed his advice, and $1k was added to the final cost for the better metal. I showed him the way I wanted the metal bent and color (Black). When he arrived with the metal, already bent, the day of installation, I noticed he brought white soffits which he spray-painted black in my backyard. Now the soffits do not match my gutters and fascia. I let that one go and did not say anything to him. While the project progressed, there were things that did not look right. I had to keep a close eye because Christian employees kept cutting corners. At one point he was bending metal with his bare hands. You cannot achieve sharp bends without the proper tools, which by the way he did not have so I loaned him mine. When it came to cut the metal, he would use a utility knife to scour the metal and then bend it back, and forth until it would break. Tin snips would be the proper tool to achieve a clean-cut, he had them but barely used them. When it was time to splice and add the end caps to the gutters self-tapping screws were used instead of rivets. Rivets require more time to install but the results are more appealing and a cleaner look. By this time night was upon us, and I thought they would stop working and continue the next day since visibility was poor and good results would be compromised. But he did not do so. I told him to leave it that I would finish it myself in order to assure a good job. All metal gutters, downspouts, elbows, and fascia are wrapped in a protective plastic that is removed as it is installed. I was told it was my responsibility to remove this because I opted out of the extra $100 for clean up. Now I have fascias installed under gutters which makes it very difficult to remove the plastic wrap. The following day I began to remove the plastic wrap from the metal and noticed that there was oil canning on the gable side of the garage. This was my biggest concern and the reason for upgrading to the higher quality metal. Cristian assured me that I would not see any oil canning with the higher quality metal. I texted Cristian and informed him of all my concerns. He replied faulting me for my choices. Not once did he take any responsibility for the poor quality of his work nor did he offer to correct any of it. No care for esthetics very amateur work. I can provide pictures to back up my claims."
JOSE V on December 2020
We are NYC SMART BUILDERS corp. with more than enough experience to satisfy all our customers desire in the Home improvement area. This is a family business that comes generation by generation . Be smart , Be safe , be with NYC SMART BUILDERS
"Christian Duchi provided a quote of ($2k) for the intended project. I stressed what I expected. I was then advised by Christian that in order to achieve my goal a higher quality metal would be needed. I was told that most customers do not get the results they want because they do not want to spend the money and go with a cheaper product. I needed his advice, and $1k was added to the final cost for the better metal. I showed him the way I wanted the metal bent and color (Black). When he arrived with the metal, already bent, the day of installation, I noticed he brought white soffits which he spray-painted black in my backyard. Now the soffits do not match my gutters and fascia. I let that one go and did not say anything to him. While the project progressed, there were things that did not look right. I had to keep a close eye because Christian employees kept cutting corners. At one point he was bending metal with his bare hands. You cannot achieve sharp bends without the proper tools, which by the way he did not have so I loaned him mine. When it came to cut the metal, he would use a utility knife to scour the metal and then bend it back, and forth until it would break. Tin snips would be the proper tool to achieve a clean-cut, he had them but barely used them. When it was time to splice and add the end caps to the gutters self-tapping screws were used instead of rivets. Rivets require more time to install but the results are more appealing and a cleaner look. By this time night was upon us, and I thought they would stop working and continue the next day since visibility was poor and good results would be compromised. But he did not do so. I told him to leave it that I would finish it myself in order to assure a good job. All metal gutters, downspouts, elbows, and fascia are wrapped in a protective plastic that is removed as it is installed. I was told it was my responsibility to remove this because I opted out of the extra $100 for clean up. Now I have fascias installed under gutters which makes it very difficult to remove the plastic wrap. The following day I began to remove the plastic wrap from the metal and noticed that there was oil canning on the gable side of the garage. This was my biggest concern and the reason for upgrading to the higher quality metal. Cristian assured me that I would not see any oil canning with the higher quality metal. I texted Cristian and informed him of all my concerns. He replied faulting me for my choices. Not once did he take any responsibility for the poor quality of his work nor did he offer to correct any of it. No care for esthetics very amateur work. I can provide pictures to back up my claims."
JOSE V on December 2020
