Get matched with top tankless water heater installers in Merrifield, VA

"The technicians were friendly and knowledgeable. The end product was excellent. The office was professional (mostly). The price seemed fair, but I would venture a guess that I could find cheaper, but I wanted a quality installation. I can confirm I found competition that was much more expensive. The only issue I had was scheduling both the quote and the work. In this case we needed both an electrician and plumbers complicating the situation. We scheduled both disciplines to quote on the same day. The electrician missed the window and had to come the next day. For the work to be performed, we again scheduled for a single day process but due to illness apparently had to reschedule for the following day. At that point, I complained to the office due to the inconvenience of taking 4 days out of the office for a 2 day job, looking for a little price reduction. The office manager I spoke to was more interested in defending their position than seeing my side. In the end he granted me a $50 online coupon, reduction yes, but I'm not sure why I wouldn't have been entitled to that regardless. Honestly, in the end I was happy and would hire again due to the quality of work, reasonable price and professionalism in general. They would have received high marks across the board if it wasn't for the scheduling issues. I hope that was just bad coincidence."

"Excellent. Two separate teams came; one for AC and Furnace; second for Tankless hot water heater; Minor toilet repair also done at no extra charge, including a follow up service call to install new toilet flush handle, also at no charge."

"Fine. I had no issues. They got out to the house very quickly, within several hours of request, they were quick with no added charges or time, and the estimates that were requested (replacement of water heater) were explained thoroughly."

"Rene, the owner of R-Plumber arrived on time for a Saturday project evaluation and did a thorough professional review. He offered reasonable suggestions about the scope of work, and noted that two of the apparent problems were actually not in need of repair. He was immediately likeable, and although his cost estimate was in the middle I hired him. His assistant Luis worked well through the day, doing a great job on the water heater and disposal install, and although the 45 year-old bathtub faucet replacements took a lot more work than expected there was no complaint or request for additional money. I will use him for future plumbing needs."

"Repairs done in timely manner. Frank explained whatâ s wrong and expectations on how long can the water heater last before possibly replacing it"

"Tried to push me into purchasing a new water heater and quoted me higher price based on estimate from their affiliated company (which had accidentally quoted me wrong price initially)."

"Replaced a well pump, pressure tank and switch. John Dexter was prompt in response and the installation was completed within a couple of days. The young man that completed the installation was very polite and did a great job. Had an issue with a slight leak on one of the tank fittings which did take two return trips to solve the issue which was nothing more than a lack of silicone grease on the o-rings. Two days later we detected a very bad taste in the water. Called Dexter to tell of the issue. John did not seem to concerned and ask me to email him what I was experiencing so he could forward to his water people. The taste and smell were very bad and the water could not be drank. Dexter's shop is literally a mile from my house. I think it would have been prudent for him to swing by and see the issue for himself. I decided after a few days of not hearing from Dexter, to contact someone else to solve the issue. While Dexter Well and Plumbing is fast to respond to the initial problem, they seem less concerned if there are issues after the fact."

"Terry showed up exactly on time and had all three valves replaced in under an hour. I cannot recommend him highly enough; he's professional, prompt, tidy, well organized, and fairly priced. Absolutely call him again for any plumbing issues."

"The original project I hired them for was to replace leaky faucets in both the kitchen and bathroom. Frank, the owner, was responsive and professional. They scheduled the work promptly and showed up on time. Unexpected issues were discovered that required a second trip and additional work. They communicated everything clearly and the additional costs were handled separately and transparently. They also cleaned up after the work was done. I would hire them again."

"Walter aka Pete went above and beyond to fix and repair my HVAC system during this last cold weather we had. Excellent customer service"