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"WARNING! They do not accept responsibility for their mistakes, and take the unwitnessed, verbal word of their Salesman (vested interest in lying) over documented proof of his mistakes. Salesman wanted full pre-payment for order, but settled for about half when I balked. Glad I did. Delivery was over a week late and company forgot to call me when it came in. Also, in addition to what was owed, Salesman wanted $100 more to `fix' his mistake! An identical, new blind from Home Depot cost less than balance this company wanted, and HD delivered it to our home FREE. Story: I gave Salesman inside window measurements specifying width and height and used an identical blind I had with me to convey specifics. Salesman wrote up order and asked if the numbers were correct. HOWEVER, not being knowledgeable of industry conventions, we relied on Salesman to write up order correctly. He neither drew an illustration, nor identified numbers (e.g., width, height), and I did not know numbers were supposed to be in a specific order. Ignorant of this fact, I confirmed that the "numbers" were correct. BUT, he had transposed the sequence of the numbers, so the blind was made 3x wider than high! Home Depot, Lowes, and other companies I have used for blinds, use graphics to augment descriptions and cord placements, to clarify/catch any misunderstandings, contrary to the claims of this company's CEO, M. Lencioni, who claimed "no one in the industry does that". The only reason I gave them a `D' overall rating instead of an `F' was because we had been satisfied with a blind they had repaired."

"Some of the worst service and product I have ever received. Drapes did not fit the windows after the roomsbeautiful "specialists" did their measurements. Drapes arrived crumpled into a small box- which require professional steaming and ironing to straighten. Even so, they tell me if can do it myself, and the drapes looks even worse after ironing. The lining that THEY selected for me looks like reflective trash bags up in my windo from outside. I also expressed concern that I should only get one window treated first as a test, before committing to all 5- and the roomsbeautiful agent persuaded me to just do all 5. So I spend 2000 on these Drapes, which I will never in a thousand years put up in my home. And they won't accept refunds, and they only take zelle payments which cannot be reversed or argued. So WARNING: do not trust this company, and do NOT give them your money!!!"

"i first needed base molding in the guest bath and kitchen. they did this work and it was beautiful. also needed texture on one wall redone. they contracted that work to aderholt drywall and it was exceptional. to have that work done, i waited five months because they were "busy". the total duration of that work was 1.25 days. seven months after that work was done, i still did not have an estimate for replacing the flooring in my entire house, or any of the other whole house remodel i wanted to do. i went in twice and selected materials. i called several times asking for estimates and a time frame to begin replacing my floors, but they never responded. it had now been one full year without any estimates for my projects, no time frame, nobody interested at all. i don't know what happened to this company. at first, everybody was very pleasant to communicate with. did they have me mixed up with somebody else for whom they did not want to work? had they changed owners? i recently went in to their store to ask about a product, and they behaved as if it was a ridiculous inconvenience for anybody to ask about their products and services. they promised to call me with the information i needed but, of course, they never did. also, somebody should remind the women behind the desk that, even if you're whispering, people in the store can hear what you're saying. if it isn't nice, you should probably wait until people are not in the store. overall, i have to give this company a score of one star because of their terrible customer service skills, non-existent follow-up, and general disinterest in their customers. if you're not interested in a job, at the very least you should let the customer know so they can move on."