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"Perfect as I expected and more. East Coast installed a central air system and a ductless heating and calling system in my house. They were much affordable than their competitor."

"Oct. 6 2025 it went quick. I received an estimate of The job first. The work was done correctly. It didn't take long. If I need plumbing service again. I would contact Cassidy plumbing & Heating."

"Issue with Bell Mechanical This past August of 2024 we had a heat pump system installed in the house by Bell Mechanical. Unfortunately, we have had nothing but issues since with the biggest being no heat multiple times and now again today we are without heat in the majority of our house. It is freezing outside, we have a toddler and within the past week this is the 2nd time we have no heat (4th time since the system was put in). Not only is this a life safety issue, but it also is heart breaking to have your toddler tell you they are freezing. Looking for advice on next steps. We have never sued anyone or threatened to sue but this may be the time as we have had nothing but issues since the beginning. From the start we made it very clear that everything needed to be done to code and permitted. We were doing a lot of major renovations at our house and everything was being done to code and permitted. John (the salesman) at Bell said that was not a problem. John also told us that the only additional cost we could potentially incur outside of what he quoted us for the system and its installation would be a $500 fee for the installation of the heat strip. We accepted this and moved forward. After Bell removed our central air system and installed the new carrier system we got his with additional work needed at the tune of over 2k. Needless to say we were not happy. John told us the electrician they use and that if we used that electrician there would be no delay but if we used ours that it would cause a delay. So, we went with what John said as he was the expert. John got the electrician to come down a little in price which we were grateful for. Fast forward to when the building inspector came out to close out the permits for the work Bell did and other work being done at the house, the inspector told my contractor that the heat pump was not done to code. We were told that the electrical for it was not done to code and he could not close out the permit. My husband talked to the electrician Bell gave us who informed us that Bell told him to “cut corners” which was part of getting the cost down slightly. Reminder, we NEVER said to do this, we made it clear that everything needed to be permitted and even paid the permit fees to Bell. Back and forth with Bell and the electrician got the electrician to fix his work at no additional cost but Bell still needed to fix the outside plug which was not to code. Giovanni at Bell agreed that Bell would fix this issue at no additional cost. It has been 3 months now and Bell has still not rectified this issue and Giovanni and John are both nonresponsive to our follow-ups. Bell has also had to come out 4 additional times because our system was not working and again today, we have no heat. Today will be the 5th time they have to come out for issues on a system that is 4 months old. This is not OK. We have given Bell ample time to rectify the issues. Clearly they did not do the install properly and there is also the possibility we have a faulty system. We have never sued someone or went to court but then again, we have never had such large and costly issues."

"They installed a minisplit cooling system, with 3 exchanges June 2021. Since then it is not operating the way it should. In my bedroom with the door closed at night on cool at 70 degrees the humidity goes up to 80%. I wake up uncomfortable, change it from cool to dry mode. The humidity will go down into the 50% range but the temperature drops down to 62 or less! So in cool or dry mode I can't get a good nights sleep! They come and look at it and tell me everything is fine. I'm going to buy a window air conditioner tomorrow which seems insane because i spent $10,000 on this minisplit AC system!"

"Did a great job"

"This is the latest after HARP has been out to try and fix an AC system they installed. Mind you 4 different technicians have been to the property and none seem to have been informed on the repair or what it would take to fix it. I had another AC company come out an inspect the unit HAAP installed. This is what the report stated: ent to look at heat pump system in the apartment. Outside I found the condenser line set to be kinked, uninsulated, the wrong size and the system to already have dye added to the system so someone has tried to leak check the system. The problem with the dye is that it should never be used in a system because it contaminates the refrigerant and the oil in the unit, these actions have taken years off the operation of the unit. Inside starting at the thermostat to be wired incorrectly which may be a leading cause to why the system is running incorrectly. Also found that part of the ductwork was cut out of the way by the previous company and they did not put the duct work back together and in fact just covered the whole on the end of the duct. The line-set is wrong as it is suppose to be 3/8 3/4 line-set and it is only 1/4 1/2 line-set which leads to less life of the system and improper running of the system. In order to fix the system we would have to reclaim any refrigerant from the system and then un do the brazed connections, run line hide, drill out the building pull new thermostat wire and a new line-set between the two units, braze pull a vacuum, charge the system and then re wire the system. Also this would not insure proper running of the system because the system has already been damaged from the improper installation Task # EHR-100 RRL-160 RRL-170 LNS-110 LST-100 Description Rewire Low and/or High Voltage - Indoor Equipment : - Sometimes, an event occurs which may damage the wiring to a component in your system. There are two types: high-voltage (running motors, for example) and low voltage (usually running indoor thermostats). Repairing the damaged wiring will allow voltage to operate inside of the indoor unit. Add Initial lb of R-410A Refrigerant : - The refrigerant system is a "closed-loop system" meaning that it does not require being "topped off" like a gas tank. In fact, in most cases, the refrigerant in the system will actually last longer than the system. If the system requires additional refrigerant to be added, it usually means there is a leak in the system. It is important that the leak is located and repaired before the refrigerant is added. This is for the initial pound of refrigerant in order to start diagnosing the system, however, more may be necessary. Add R-410A Refrigerant Each Additional lb : Additional refrigerant was necessary. Refrigerant Handling Lineset - 50 Foot : The lineset is the copper tubing that connects the indoor coil for the air conditioning unit to the outdoor condensing unit. Sometimes it is possible to re-use an existing lineset. We recommend replacing the lineset where accessible. In some situations when the old unit fails it can contaminate the tubing. Reconnecting the tubing to a new system can shorten the life of the equipment. Repair Line Set : - If the line set is leaking refrigerant or has other issues, such as a kink in the line, repair may be an option, instead of replacement. includes pump down of system, pressure test, vacuum and testing the system. additional refrigerant NOT included. No one from HARP will return my calls at this point. My next step is to take them to Court to get my money back and find a reputable AC company that can perform the work and actually have technicians that know what they are doing. AVOID THIS COMPANY AT ALL cost. They are rip off artist."

"Great work from Patrick, Fred and the whole team."

"Extremely well. Eli responded very promptly to our inquiry. He came to the house and did appropriate assessments . He gave us several options for what we needed. He came as scheduled to install the system, and followed up on several minor details even after he had been paid in full. I give this business my full endorsement."