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"Perform as per contract."

"They are a pleasure to work with."

"Jack was absolutely incredible. He and his crew - shout-out to Javier, my new favorite foreman! - did an impeccable job of a full-replacement of the traditional two-piece Spanish barrel tile roof on my historic 100-year-old home. This included adding 3 new skylights, and coordinating around a concurrent solar installation. He is absolutely the one you are looking for if you have a higher-end property and want a high-quality, design-led result - but at an exceptionally competitive price! From the get-go, his vibe was much more forthright and much less slimy than so much of the competition out there - he wasn't pushy, he kept it simple, and he didn't condescend to me (a true rarity if you're a woman - iykyk!) I solicited 12 quotes for this roofing project in total, and Jack was the one. This is NOT a salesman type who rocks up with too much cologne and perfectly coiffed hair (and is obviously never seen again once you sign the contract) - Jack is the business owner, but he is also the one who gets up onto the roof to check out progress, to help with measuring, to run inspections, do the water test at the end, and even help me hose everything off on the last day. Communication was extremely easy, and throughout the process, Jack was always down to come visit the site and have a look at something whenever I needed. He is great over text, and is happy to both send and receive photos as the work is ongoing. In addition, Jack and Javier were both happy to keep me involved as much as I wanted without ego or assumption. I am very hands-on, have some construction experience, and had a lot invested in this project - so I hovered around plenty. But where other crews might have found this an irritation, Jack's response was simply to calmly ask if I wanted to come up onto the roof as well. Which I did! With his and Javier's help, I was able to feel fully involved and in control without any issue throughout the entire process - I felt safe as well as included. Most importantly, he kept his word throughout the whole project. This was a complex one; two-piece tile is by far the most complicated roofing type, I was installing brand-new solar panels with a separate company and crew he needed to coordinate with, and I made things even worse by deciding halfway through the project that I wanted to add a few skylights into the mix. Jack took it all in stride, gave me a shockingly fair price for the skylight install, and promised repeatedly that it would look perfect when I was worried about how it would work with the tile. Even when I had some issues with how some of it turned out, there was no quibbling - they came back, had a look at what I pointed out, and completely agreed with me. The whole crew was back the next day to redo the parts I wasn't happy with - because Jack was fully prepared to honor what we had originally agreed upon, even if it meant redoing work that another contractor would have insisted was fine. Not once did he ever try to pass the bill for it onto me, or coax me into letting it go as "close enough" - he promised me that it would be beautiful, and he made it happen. The integrity and commitment was truly a gift to work with. I am extremely pleased with the end result, which is beautiful everywhere you look. If you're looking for someone honest, detail-oriented, well-organized, and above all just a real human being who wants to do the work and do it well - look no further."

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"They seemed great during the sales pitch, but once the work started they tried to up-sell me on unnecessary work and were rude and pushy when I was not buying their shady schemes. I refused to talk to their project manager after a few calls because he was so rude. I hope the work done is good quality. Only time will tell."

"Amazing service"

"I am beyond happy with my new roof, thanks to Universal Builders! From start to finish, the entire process was smooth and stress-free. The team was professional, efficient, and incredibly knowledgeable. They took the time to answer all my questions and ensure I was comfortable every step of the way. The quality of the roof is exceptional, and I can already feel the difference in my home. I highly recommend Universal Builders to anyone in need of roofing services?truly a top-notch experience!"

"Miguel and his crew were not only professional but efficient! He inspected my roof that had a leak, and found that the previous fake-roofer did a horrible job in sealing a s fixing the problem. Miguel and his crew found other areas that need repair and was proactive in telling me instead of overlooking it. The work was done in a timely manner and they left the area clean. It is nice working with a professional licensed roofer who knew what he was doing. I will definitely hire in the future."