Get matched with top appliance (major gas appliance) installers and replacers in Mount Vernon, MO

"Thomas (the technician) quickly diagnosed the problem with my dishwasher and recommended a replacement part. I was extremely impressed with his professionalism and knowledge. I would highly recommend Neli as a low cost alternative to expensive appliance repairs."

"I was extremely pleased with the service I received from American Appliance Repair. Thomas was very professional from start to finish. I would highly recommend them."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's custom needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

I’m a young outgoing individual, I’ve had a full time job since I was 14 trying every trade you can think of I have several years of plumbing under my belt, I’m a skilled framer, I’ve done electric for several years and even done mechanical work, I found a love and passion for handyman work and decided I was ready to take the leap on my own! If you need anything done no job is to big or small don’t be afraid to reach out I’d love to come check it out for you!!

"Mixed results as seen in the three phases; 1 initial technical evaluation; from the service technician; VERY GOOD; punctual, professional and very informative; thorough inspection and testing to identify failed component (blower fan motor) and condition of others; rust and corrosion of internal drip plate, blocked condensate tubing and nonoperative condensate pump motor, degraded circuit board condition. 2 purchase options; fair, due to late show and no call for over 45-60 min. No apology for late arrival from "owner" who seemed annoyed to have to sub for employee out due to illness. (initial impression=customer service was less than expected, especially given that he was not just any employee). Perhaps my being a current customer (AC purchased last year) suggested to him no need to invite my business. He did give thorough explanation of options and comparison of available models and numerous available add-ons and respective costs. Spent adequate time and left sufficient information for review afterwards in making my decision. Inspection of recent AC unit purchased from same company resulted in suggestion that outside power source connection should have been replaced at time of AC install. Later the owner reneged on this. Perhaps not buying the top of the light highest efficiency furnace had something to do with his change of heart! 3. install; fair to poor. Arrived slightly later than expected (< 60 min) Informed me of 1/2 day install time or less. Worked 9 - 5 without lunch break (despite my suggestion that the do take meal break)) Leader continuously gave newer employee a very hard time with rude remarks and limited verbal of physical assistance as the new guy struggled to make progress. Very poor communication skills. New employee was apologetic and courteous with good communication skills but poor data base due to lack of experience. Workers required full payment and my signature to document my understanding and agreement of the multipoint checklist reportedly done upon completion of installation. They refused to give me a copy for my records. Only stated that the furnace was tested and was ready to use. They asked if I was satisfied and "How did the new furnace look?" I declined to comment. Clean up was good not excellent. End product was fair with unnecessary obstructing location of gas access pipe that represented hazard to impact leg/hip as entering storage area. Relocated filter access from poor original location to better location but makeshift access panel is difficult to manage; ( screw fall out each time filters changed and panel slides poorly.) Prior to furnace use, the next morning, a Saturday, my wife and I inspected the new installation and detected a strong gas odor. The utility company was called and as instructed we left the house until their arrival < 60 min. HAND LOOSE COUPLING from main gas line to furnace were easily determined to be the source of large gas leakage. Utility workers promptly reviewed the reused pipe materials used and made a proper connection and retested to confirm no leakage. This dangerous situation could have been catastrophic had we turned on the furnace to run and heat the house. No apology was made for this grossly negligent gas line connection. I have since notified the company of this poor workmanship and the danger it represented should not need explanation. I have not heard from the owner, as at least an apology from him would be in order. Overall rating is higher than expected as the quality of the new equipment was good by nature. Negligence to safely and adequately connect the furnace to the main gas line deserves an F rating. Customer service was fair at best. In the past all the service calls and the technicians have been good to excellent in every category of ratings. This includes the last visit which I requested that someone knowledgable and with good people skills , come out and RECHECK the final installation status for proper completion and safety. PS I have recently learned of replacement of employees with substandard performance. Hopefully, my next service call will be up to standard. ( New furnace installation provides one year of 2 "free" maintenance service calls: at beginning of summer and winter seasons.)"

We are a local and family owned business specializing in appliance repair. With over 10 years of experience our technicians strive to make your experience with us easy and pleasurable. We service all residential make and models of appliance as well as any HVAC need you may have. Scheduling with our company is simple and all customers will receive continuous communication on the status of your service repair. We strive to work with you, the customers and your scheduling needs. Call us today to schedule an appointment. 417-319-7724

"All work that was under contract was done. If the service provider was unable to fix the appliance, Choice Home Warranty replaced it. Everything went well and I am very pleased with my warranty company. I have and will continue to refer to refer people to Home Choice Warranty."

"I hired Mr. Appliance to complete the repairs for a Samsung freezer. The appliance was leaking and the pro knew just what to do to fix it. I would give him FIVE STARS across the board. He was very helpful and prompt."

"I had a home warranty, an extra policy on my house, so I had to use the people that they provided.  Other than their telephone answering, which takes forever, they were really good.  I was always glad that I had that coverage.  They had a person come out to confirm that my dryer was not broken and that it was the vent, and then I hired a provider to come and clean it. I had to pay the service charge for the technician to come out and  check my dryer.  When you try to call them you can never get through on the phone; they don't have enough telephone operators.  I never like to do it online because I wanted to talk to somebody and find out who they were going to pick as my vendor, because one time in all of the times that I used them, they sent me a really, really novice plumber who messed up my sink.  I think I had a broken garbage disposal or something that he didn't have the tools, his truck broke down on the way, he was very young and wet behind the years, and it was a company I never heard of.  So whenever I needed plumbing or maintenance on appliances or something, I would just call them and say I wanna use that other named company.  But they always do an excellent job.  I would say a B overall only because of how hard it is to get in touch with them.  For price, I shopped around before I renewed with them and they were very comparable to other companies and they didn't have a lot of exclusions, so I would say A.  I'm retired now and I won't be buying another house so I had to cancel my contract with them, but if I was going to, yes I would consider using them in the future. "

"Ron did a fabulous job! He replaced a problem floor. There was rotted joists that had to be replaced. I now feel confident walking on the floor. He also installed a new storm door for us. And his work quality is phenomenal. We will be calling him for other projects."