NWP Heating and Air
NWP Heating and Air
Northwest Pacific Heating and Air Conditioning (NWP) is a family owned business that has been operating locally for over 30 years. We pride ourselves in quality customer service, customer satisfaction, and helping to improve the environment by recommending and selling energy efficient products. We work hard to be able to offer our customers top quality name brand products at an affordable price. Please take a moment of your time to learn what NWP might be able to offer you today! Additional DBA - Northwest Pacific. Additional phone - (866) 671-4822.
"NWP installed a new furnace in my home, for which they overcharged me by $3,379, based on the contract they wrote. The job was "completed" in early October, when they demanded the final payment. I asked if they had received approval on the final inspection for the permit, and they assured me they had. In February, while at the Permit Office in Vallejo, I was informed that I still had an open permit with them, that they had not had the final inspection. That permit will soon expire, if it has not already. By that time, one of the ducts they had installed had fallen down and torn; the wires leading to the thermostat had also fallen down across the door. I called and asked them to come out to fix, and to schedule the final inspection. They never showed. When I called to ask where they were, they rescheduled. At that later date, they sent out a technician to survey the problems; he promised he would return the following Thursday to fix them, and would schedule the inspection for Friday morning. None of these things occurred. I texted him and received no reply. So, at this point I have a working furnace, drooping and torn ducts, falling wires, no final inspection, and am missing one register because it was taken to match the size by the technician. I am moving to file a complaint with the Contractors State License Board. I would recommend you find someone else for the job. P.S. Just discovered that their license has been suspended by the CSLB for failure to post a bond."
Toni W on April 2018
Northwest Pacific Heating and Air Conditioning (NWP) is a family owned business that has been operating locally for over 30 years. We pride ourselves in quality customer service, customer satisfaction, and helping to improve the environment by recommending and selling energy efficient products. We work hard to be able to offer our customers top quality name brand products at an affordable price. Please take a moment of your time to learn what NWP might be able to offer you today! Additional DBA - Northwest Pacific. Additional phone - (866) 671-4822.
"NWP installed a new furnace in my home, for which they overcharged me by $3,379, based on the contract they wrote. The job was "completed" in early October, when they demanded the final payment. I asked if they had received approval on the final inspection for the permit, and they assured me they had. In February, while at the Permit Office in Vallejo, I was informed that I still had an open permit with them, that they had not had the final inspection. That permit will soon expire, if it has not already. By that time, one of the ducts they had installed had fallen down and torn; the wires leading to the thermostat had also fallen down across the door. I called and asked them to come out to fix, and to schedule the final inspection. They never showed. When I called to ask where they were, they rescheduled. At that later date, they sent out a technician to survey the problems; he promised he would return the following Thursday to fix them, and would schedule the inspection for Friday morning. None of these things occurred. I texted him and received no reply. So, at this point I have a working furnace, drooping and torn ducts, falling wires, no final inspection, and am missing one register because it was taken to match the size by the technician. I am moving to file a complaint with the Contractors State License Board. I would recommend you find someone else for the job. P.S. Just discovered that their license has been suspended by the CSLB for failure to post a bond."
Toni W on April 2018
