
Serving Muncie, IN and surrounding areas
In business since 1978
Emergency services offered
Credit card accepted
"I had been a customer of Custom Touch for 25 years. It was a great company, prior to about 2012. Several years ago, a technician from CTI winterized the system, but the schedule was delayed until November - temperatures were in the low thirties when the technician came to do the Winterization. The following Spring we discovered that an issue had been caused due to attempting to switch off the system when there had been a freeze that morning. The technician must have known that he had caused this issue, but said nothing. CTI's response was 'that employee is no longer with us'. This year, I was told that I needed a $450 repair, as the system could not be switched on again due to failure of the 'pipes and attachments'. I called CTI as there were several instances of miscommunication and appointment mis-alignments. I expressed my dissatisfaction at how the appointment chain and quote for repair was handled, and was told 'that employee is no longer with us. I was a little suspicious about the repair, and got another company to come have a look. Imagine my surprise when I was told that there was nothing wrong, no repairs were needed. The system was switched on without issue."





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