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"I was very impressed from the beginning to the very end of my shower project with Patriots. They were able to take an empty space in my bathroom and create a plan for a shower that would fit in that space. I especially liked how I was able to see and feel some of the components they were going to use, let me pick the colors I needed and showed me pictures of how my new shower would look went it was done. All the workers were very respectful of my house while doing the job, very knowledgeable and explained what they were doing as they went along working. I would definitely recommend Patriots Bath Remodeling to anyone needing to either replace or start a new project in their bathroom."

"Jeremy and crew are professional, and expert at what they do. Very customer focused and back their work 100 percent. It was a pleasure working with them"

"It took much longer than expected, but they were so much more reasonable price wise, it was worth the wait."

"Watch out, different employees have us very different estimates. One was honest and one tried to way overprice our roofing project. Also during the installation they tried to skip replacing plywood as we’d agreed upon without discussing with us first. Luckily my husband was home and caught the mistake. There were definitely some good things too, the knowledge and quality of materials was excellent. They got our entire project done in one day and worked very hard."

"Overall this project was a disaster. And it was never completed. After waiting over 13 weeks to get this bathroom shower project done (removal of tub and install new shower unit: sales indicated a one day job) the installers arrived (2/12) and did not finish the job. The next day, I received a call from the installer saying he could not finish the job and two new installers would finish the job. I called the project coordinator to find out what was going on. She knew nothing and said she would call back. An hour later I called her to ask what was going on and she indicated that the custom doors were not the correct size ordered (having waited months for this custom order). She indicated she would need to get back to me on when they would get a rush re-order. I spoke with their sales manager who had nothing to offer in the way of resolution or reassurance on this already horrible process. The new installers arrived late morning (2/13) and had to be introduced to the site. For the next 3 hours the installer re-installed a major portion of what the installer did the day before. He indicated walls were not square and the base was moving for the shower stall. They continued to work for five more hours. they damaged my front door, scratched the bathroom door, and chipped wall and doorframe paint. They put up a shower curtain for temporary use. I was put in contact with Chris Alexandre who said he would oversee the rest of the job. He informed me the corrected doors would take 3 weeks to arrive. He also agreed to take a discount off the project price due to all the problems and delays. At that time I paid them additional funds to the project and withheld funds for completion. He also said they would order a part to fix the damaged front door. I reached out again (3/6) about the status of the job and he indicated the doors were not in yet but that they would be coming out to fix the damaged door, The next day (3/7) another installer came but had the wrong part to fix the door. I reached out to Chris and he said he would have to look into what happened. A week later, I tried reaching out to Chris but he was not responding to phone calls or text messages or email. I tried to contact the owner, Josh Macmichael, and the office said he was a "silent owner" and I could not speak to him. On 3/15 I reached out to Chris one last time and he texted to say he no longer worked at the company and that he passed the job on to the owner Josh Macmichael, and that they would reach out to me on Monday. Monday late morning I called the office to speak to him and they said I could not speak to him. The office said the doors would arrive 4/14, another 4 weeks out. I said I did not accept this and demanded to speak to the owner. I told them he must call me. He finally called and knew very little about this whole process. He admitted he sub contracts workers. He asked me what I wanted at this point. I said to either get the job finished this week or since you already breached the contract I am terminating the project at this point. He called back and agreed to terminate the contract. This has been a horrible experience. The salesman promised things that were not attainable, the office staff did not communicate with installers, the installers were mostly non-English speaking so communication was difficult and I doubt they work for the company. I am looking to terminate all ties with this company. They do not belong on Angi's List."

"The crew was professional & communicated throughout the project. We couldn't be happier with the end result"

"Hired through Home Depot to install central heat pump. The work was completed and the system is running well. The techs did a good job and were polite and cleaned up after themselves. However: - I specifically purchased the Elite version of the heat pump, which the salesperson told me met the new standards for energy rebates. It now appears that it does not. Net loss of about $2600. - Some of the fins/radiator inside the condenser housing were damaged before the install was even finished (off the truck?). I asked the techs if it was a problem, but was probably too wishy washy about it (and wanted it installed because of a heat wave coming) so I didn't demand a replacement or promise that it would be covered if there was a problem. It didn't leak, so maybe OK? - Since we had two HD credit cards already, I asked if we could split the cost between them and get the 24-months interest free programs, and was told it would be fine (have the confirmation in writing). The techs even had to connect with someone at the office to make sure it went right. It didn't. They ended up being 6-months plans. I emailed about getting them switched several times and each time the request would get forwarded to our salesperson, who never responded. Eventually we had to get another loan with a high interest rate, and it will cost us about $1200 in interest. Is the pump worth $3800 more than we were planning on? Maybe. We'll see when winter kicks in. Certainly we'll never recoup the cost in our lifetime, but there were many reasons we purchased. Mixed experience. Was happy with the process until the end, when it's too late to do anything about it. But we have a functioning system. I think we're supposed to have a year of service as well, but I've received no information about it. Hoping nothing goes wrong. If you are big on attention to detail, follow up, and after sale customer service, be careful."

"John Cummings our sales rep was knowledgeable; helpful, patient; and went over and above to assist us with pricing, selections, & financing. he was NOT pushy - Great experience The install team was effiencient, clean and really did finish it all in ONE day. Support Team was also very helpful. took a while to get a date set but they were very helpful. Very happy with full experience. Wish that there were better selections is my only negative comment."

"We absolutely love our new walk-in shower!! From the in home estimate and design appointment to the installation they provided to the completion of the project, service was top notch! Marcel and Junior showed up early and stayed for the whole day!! 12 hours with just a 1/2 hour lunch break. Neat, professional and as quiet as possible! I was home sick and I barely knew they were there! So grateful! The follow through and customer care was fantastic! I would, and have, highly recommend this company to anyone that wants to upgrade to a safe and stunning shower!"

"Long Home did an awesome job installing my new shower, vanity, and bathroom floor. It looks beautiful!"