Garon T Plumbing
Garon T Plumbing
Our expert technicians at Garon T Plumbing, Heating, A/C & Electrical deliver unmatched professional services to homes and businesses throughout Brick Township, Howell, Point Pleasant, Freehold, and surrounding areas. We have over 28 years of industry experience and pair this expertise with the most advanced products and methods available to ensure high-quality and lasting results. We are so confident in our solutions that we back up our services with a 100% satisfaction guarantee. Our team customizes every solution to your specific needs and always works quickly and cleanly. We will be by your side when you need us most, proudly offering same-day appointments. We offer $25 discount for all military vets and senior citizens. Contact our team today!
"Booking the appointment was fine the problem began after my new dishwasher was installed. The kickplate was mistakenly thrown away by the plumber. It wasn’t detected until another plumber from Garon T came to finish connecting the sink and insta-hot. He apologized and assured me that they would resolve the problem immediately. That never happened, I called repeat talking and leaving messages to Pamela. Who would apologize but never resolve the problem. Two weeks later, asked what is taking so long and to speak to someone further up the food chain. Spoke to a supervisor who explained this was the first she was hearing about it. Another week and a series of phone calls which ended in insincere apologies. At that point, I had enough contacted the manufacturer myself and received the kickplate in a few days. Then I received this text from Pam. “Hello,This is Pamela with Garon T Plumbing, Heating & AC. Hope y’all are doing great today. Just wanted to touch base to advise that I don’t yet have the arrival date for the kickplate. I apologize for the delay and will let you know as soon as I know. Thank you - have a great weekend!” I replied we already have the kick plate and after three weeks of terrible customer service the issue was resolved. It’s a shame they have such appalling, customer service. We had plan to use them for additional work, however, with customer service unable to resolve a simple problem I’m not sure if I trust them moving forward. Since posting this I have not received any response from Garon T not even an offer to finally install the kickplate."
s r on July 2024
Our expert technicians at Garon T Plumbing, Heating, A/C & Electrical deliver unmatched professional services to homes and businesses throughout Brick Township, Howell, Point Pleasant, Freehold, and surrounding areas. We have over 28 years of industry experience and pair this expertise with the most advanced products and methods available to ensure high-quality and lasting results. We are so confident in our solutions that we back up our services with a 100% satisfaction guarantee. Our team customizes every solution to your specific needs and always works quickly and cleanly. We will be by your side when you need us most, proudly offering same-day appointments. We offer $25 discount for all military vets and senior citizens. Contact our team today!
"Booking the appointment was fine the problem began after my new dishwasher was installed. The kickplate was mistakenly thrown away by the plumber. It wasn’t detected until another plumber from Garon T came to finish connecting the sink and insta-hot. He apologized and assured me that they would resolve the problem immediately. That never happened, I called repeat talking and leaving messages to Pamela. Who would apologize but never resolve the problem. Two weeks later, asked what is taking so long and to speak to someone further up the food chain. Spoke to a supervisor who explained this was the first she was hearing about it. Another week and a series of phone calls which ended in insincere apologies. At that point, I had enough contacted the manufacturer myself and received the kickplate in a few days. Then I received this text from Pam. “Hello,This is Pamela with Garon T Plumbing, Heating & AC. Hope y’all are doing great today. Just wanted to touch base to advise that I don’t yet have the arrival date for the kickplate. I apologize for the delay and will let you know as soon as I know. Thank you - have a great weekend!” I replied we already have the kick plate and after three weeks of terrible customer service the issue was resolved. It’s a shame they have such appalling, customer service. We had plan to use them for additional work, however, with customer service unable to resolve a simple problem I’m not sure if I trust them moving forward. Since posting this I have not received any response from Garon T not even an offer to finally install the kickplate."
s r on July 2024
