Get matched with top chimney cap installers and replacers in New-town, MA

"Did not receive discount on chimney cap as advertised. The masonry joints were not completely cleaned of loose mortar and repaired. The sealant was put on over bricks and joints that were not thoroughly cleaned of moss. Crown sealer in center of chimney did not cure and washed away -"

"Cleaned chimney flue used by woodstove, installed new stainless flue liner, repaired mortar and replaced tile caps on one chimney. Replaced broken slate cap on the other chimney. Installed new stainless steel caps on both. Accommodated my tight time schedule and did a good job."

"Chimney Chap did an excellent job replacing the termination cap on my Vermont Castings gas stove at a reasonable cost. The two technicians who performed the work were very professional and worked hard to overcome some unforeseen installation difficulties. From my initial e-mail to the installation of the cap, Chimney Chap was very responsive. Meanwhile, some other companies I contacted were unresponsive and less interested in performing a small installation project. I will surely contact Chimney Chap, Inc. in the future if I experience any problems with my gas stove."

"My chimney had been undergoing a slow transformation over the past several years, from chimney to Pez dispenser. Three out of four sides had rusted away on the chimney cap and the remaining side was doing a good job as a hinge in high enough winds. Enough was enough. Time to call a professional. Scheduling was effortless and they were able to send out a technician within a couple days. The technician (Bobby) arrived on time and was both easy going and professional in his approach to a job that was not apparently as cut and dry as it looked. In the end, the innovative work (due to irregular initial craftsmanship on the chimney) Bobby did looked significantly better that the material (my chimney remnants) he had to work with. I am very satisfied with the work that was done and would highly recommend Master Chimney Sweepers."

"These guys cared! through any obstacle that occurred a solution was quickly found to satisfy all!! Clean neat and respectful must be the motto of 5 Star. I highly recommend Jeff and his guy Sean. I had a chimney liner installed in my older home and they took care to leave it better than they found it. Some pointing was done as well at the top of the chimney that needed fix. I now look up with pride once again knowing the guys set me up for the next season change !"

"Repair went fine, but couldn't complete the repair. Hired another chimney company and they did the repair in 15 minutes."

"I called for an inspection and consult and the owner just happened to be working on a job in the area.  He came over within an hour or two after my call.  He went over the whole chimney system and advised me on a number of issues and options.  I had done a lot of research on the issues I thought I had, and he confirmed most of my fears, yet provided me with a great deal of information and options.  I feel like the quote was fair, although I cant afford the work YET... As soon as I can, they will get the job for sure.  VERY friendly, VERY thorough.
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"Went very well from start to finish. Super responsive and professional organization that stays in real-time communication throughout the project."

"Excellent communication! Perhaps the best I’ve seen from a contractor. While waiting to get installation done, they checked in with me on dates and always called me back if I had questions. The took a look at the roof and suggested fixing the chimney first . We had that capped and some bricks replaced with a contractor they referred. The following week they came and did the roof and leaf gutters in 1 day. They cleaned up very well afterward. When I saw a lose shingle in the yard this spring, I called them and they sent someone out to look right away (it was just an extra shingle). The were great to work with and I would not hesitate to hire them again."

"Our chimney needed to be rebuilt from the roof up. We called Carl for an estimate and he sent someone out who gave a free verbal estimate of $1300.00. We scheduled the work and were told they would come out to do the project as soon as they could, as there were other projects ahead of us. The work was completed during three consecutive days by the same gentleman who came out the first time to give the verbal estimate. On the third day, when the work was completed, Carl's worker stated he would be collecting a check from us that day. He then asked what we were quoted on the formal estimate from the company. This came as a complete surprise to us as the only estimate we had ever received was the free, verbal estimate when he first visited our home. He then told my husband he was under the impression the total for the work came to $1800.00 and then he called Carl to confirm. Because of the miscommunication, Carl agreed to charge us $1350.00. This was a positive aspect in our dealings with the company, although they could have been more communicative and clear regarding a formal estimate in the first place. After the work was done, we noticed a lot of debris on our roof, including broken bricks and mortar from the old chimney. We also noticed that a large piece of mortar/cement had been left under our back deck as well as had been spread over parts of our foundation. We are assuming this was extra and the worker was trying to dispose of it. We also never received a receipt for the work. We should have asked for one when we gave him the check, but we were going out of town and were in a rush. Therefore, my husband called Carl multiple times the next week. Carl never answered his phone and his voicemail box was full every single time. My husband also sent an e-mail to the address listed on the company's website, detailing our concerns: 1) no receipt, 2) debris on the roof, and 3) a free cleaning of the chimney which had been part of a verbal agreement -- and my husband never heard back. Due to their unresponsiveness and the mess that was left at our home, we have given up on contacting this company and will be using a different company for any further chimney repairs or cleanings in the future."