Get matched with top tankless water heater repair pros in New-town, MA

"In late June of 2023, Neo and his apprentice replaced our water heater. Neo did charge slightly more than Google reported as the average price in our geographic area. However, "you get what you pay for." Neo was diligent, friendly, efficient, and knowledgeable. Neo responded promptly to all telephone calls and text messages. There was no drama with Neo. Neo was a consummate professional. We would definitely recommend S&S Piping and Heat. When we experienced a runaway faucet and a broken shut-off valve in the spring of 2024, Neo was quick to respond. Our over-engineered faucet required more than the replacement of a simple washer. In a professional manner, Neo repaired the faucet, replaced the valve, and corrected a related water-pressure problem. As usual, Neo offered good, solid communications. Yet again, we would definitely recommend S&S Piping and Heat."

"Eric Mouradian (owner) responded promptly to my request for urgent replacement of a newly-broken hot water heater. He showed up on time, provided outstanding service, cleaned up after the job, and charged a reasonable price. Highly recommended!!"

"We were very pleased with the work that the Genove technicians did. They removed our 40-year-old gas boiler and associated water heater and replaced it with a new system. They tested the new system carefully, put explanatory tags on all of the relevant pipes and faucets, and cleaned up well. The team members were polite and worked hard. We had similarly good experiences when Genove technicians came to repair our central AC system. They were knowledgeable and efficient, got the system going again, and the price was fair. We continue to use this company for heating and AC repairs."

"Steven showed up and was able to repair our AC after two years of multiple repair companies that could not help. Everyone else said we had to replace when Steven was able to determine that it just needed a quick repair. He was professional and so pleasant. English is not our first language but he was so patient with us. Highly recommend!"

"They were very fast to respond to my call and were able to send someone within two hours. The replacement of the hot water heater went well. For the water pipes they use copper crimp fittings instead of soldering so it will be interesting to see how that holds up over the years. My only concern is how they ran the gas line. They use Gastite CSST which is fine, but the CSST is run so it goes downward then back up and then downward again before it enters black pipe that has a moisture trap. It seems to me that if there is any moisture it will end up in the CSST instead of the trap. In addition, there is a pretty good bend in the CSST right before it goes into the trap section. Also, Teflon tape was used on the all the joints instead of joint compound. I think I will get someone from a different company to come in and take a look at it."

"John from Johnny Rocket Plumbing and Heating was fantastic. He came out on a Saturday afternoon and fixed a frozen pipe quickly and professionally. Super friendly, clearly knew what he was doing, and explained everything along the way. Really appreciated the fast response and quality work—highly recommend!"

"Boston Plumbing and Heating Solutions responded immediately and was able to come to my house within an hour and fixed the leak. They were courteous and cleaned up after they were done. I would hire again."

"Excellent professional plumber I recommend him with highest skill for any complications issues"

"I couldn't recommend these guys more. We had a 21-year old boiler replaced and upgraded, and a new hot water tank installed. I can't think of a single way they could have improved the whole process. From start to finish, they were knowledgeable, on time, clean, considerate, extremely professional and they did exactly what they said they would. The also installed a temporary hot water tank and left electric space heaters on the one night the burner was out of service. Everything is now working as they said it would, and a big bonus is their workmanship actually LOOKS great too! A+++"

"I ended up losing heat due to a low water switch. I never had a gas furnace. They talked me thru on how to fill the system and did not charge me"