Get matched with top tankless water heater repair pros in Newark, DE

"They did a great job, although a little expense despite the fact that I had already bought the new faucet."

"Rich did a great job and spent a lot of time making sure everything was done properly. Priced fairly as well. Highly recommend."

"Done Wrong Plumbing - Buyer beware. I had them do work at my 85 year old mother's house. Always ask them for a detailed estimate in advance with hourly rate, time estimate and cost for parts when applicable. They repaired a leak under the master stall shower and when completed the floor of the shower now flexes and makes loud noise both in the shower and throughout the first floor of the house. This was not happening prior to their work. When I addressed the issue they sent out a rude tech who said if it is not leaking then it is not their problem. They charged $892 to put a fernco rubber boot on and cut a hole in the drywall to access. Invoice stated $128 to cut the drywall and not replace and $764 for plumbing. I asked for hourly rate and they refused to provide. Believe me you will "breath much easier" by choosing an ethical and better qualified plumber. You have been warned."

"The best review I could give this company is no review at all, which was what I initially intended. However, my repeated phone calls with requests to speak to a manager have been ignored. So I am turning to the almighty review as my only recourse. We hired Harris to install a new hot water heater and expansion tank. The estimate process was great and I was talked into a "Happy Home Membership". I was told it was $100 a year, but when I received the invoice, it was $119. Okay, not a big deal. But I did have to ask twice for the invoice. On the morning of installation day, I took our dog to day camp early and rushed home. Start time was 9am. No one arrived or called. At 10am I called the main number. I was told it appeared our tech was "just getting his day started". Really??? I was put through to dispatch for an ETA. No one answered. By 11am, with still no word from anyone, I called again. I was told our tech had called out a short time ago. At this point I was angry and frustrated and"

"Less than 5 years ago, I spent in excess of $10,000 to have a new unit installed with a 10 year warranty. I should have seen the red flags from the very beginning. The sales representative told us additional vents would be installed and when the installation crew showed up, that did not happen. Fast forward to the present and I am now on my 4th phone call for an appointment this season, 3 days so far of not being able to work as I waited for a technician to come diagnose the problem. The 3rd. tech came last night and indicated that the work the other tech did was not for the root of the problem. (I was told in front of witnesses that the work needed to be done, was not covered under warranty, would cost me $367 and would fix my issues)In fact, the 3rd tech only made the issue worse by leaving our attic return unscrewed and overfilling our unit with Freon that the 4th tech had to remove from our system. Upon leaving last night I was told that everything was corrected. Today - my home is slowly creeping up in temperature (presently 80 degrees inside, while set to 72). The company keeps trying to sell me a "maintenance plan" and I keep reiterating to EVERY one who pushes it that we have been getting tune ups/cleanings elsewhere and will only use them for warranty issues since we have had NOTHING but problems with them."

"We used to love this service and gave them glowing reviews on Google in the past, but something has changed. Their customer service sucks, they don't apologize, don't call back etc. We had a hot water heater installed 2 years ago. It is still under warranty. Yesterday, 11/9/25, it broke and started leaking badly - still under a warranty from them. A.J. Perri advertises as they are 24/7 company, but they would not come yesterday and would promise us that first thing this morning, at 8 am, they would be knocking on the door. They never came, never called and never apologized. In fact, they have an attitude for misleading us and at 10 am mo one is here. The technician (do they only have 1 technician?) Is over 1 5 h away at another job. Customer service sucks with them really badly and now I feel as because we called them and voiced our dissatisfaction, no one will reach out to us or help us, while we are covered by their warranty. We had to pay for another service last night to pump"