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"Everything went very well. Drew was great to work with and kept us informed every step of the way. Very clear communication, and was always checking in to be sure that the work being done was to our liking. He also followed up after the project was complete and sent the crew out to make some final adjustments and repairs when we saw something that needed to be fixed."

"Work was done professionally and efficiently, and the clean up was thorough. Would recommend."

"Most overpriced roofing company around. It's laughable the quotes I was given by these guys vs. the other roofers I spoke with. Combine that with the fact I was warned about how they are quick to go the half-a** route when encountering a problem vs. actually doing the right thing and solving the problem. I've heard many accounts of this company just throwing up flashing and tar over a problem area of a roof instead of taking off the bad old roof and fixing it the correct way. People please get MANY MANY quotes for MANY different companies and you will quickly see that Proctor is a rip-off artist."

"Buffalo’s Best Roofing review by Mary Corio On Monday, October 20th, 2025 – I was abruptly awoken to the pinging of water drops bouncing off the pots and pans in my living room. They were there for issues I had been having when it rained, and on this particular morning, I hadn’t seen it was raining – but I heard! I thought someone was breaking in, but it was the **** roof again!! Raining in my living room – not good! I was crying as much as it was dripping! I was getting more and more frustrated, had many people coming to help and give me prices, but as the old saying goes: “Action speaks louder than words”, and they just never really followed through or showed up. I was desperate. It just so happened, by some random stroke of luck, I had scheduled an appointment that very morning with Joe White, salesman for Buffalo’s Best. I was simply curious about them. Joe came in to see exactly what and where my issue was and knew it needed to be fixed sooner than later. Everyone told me to get more estimates on the job, but I felt Joe’s price was fair for what I needed and the reviews I read were encouraging. Joe gave me hope and I trusted him, and so I said “Let’s please just Git-R-Done” …. On Monday, October 27th, an amazing ‘team’ showed up, under the supervision of Domenic D’Angelo, and worked diligently from 8 AM to 5:30 PM. I needed a complete roof tear off and reinstallation. I was certain there was no way it could be done so quickly, but it was almost like magic! By dinner time, I had a beautiful new roof, everything was cleaned up and put back nicely, and to anyone who wasn’t around on my street that day – they would never have known so much activity had taken place here. I was and still am in awe! The peace of mind alone is priceless. I cannot put a price tag on the feeling of security, after decades upon decades, that my roof is intact and leaks are a thing of the past, at least for the duration of my lifetime. I have a warranty transferable when I sell my house, and the assurance that if there are any problems whatsoever, Buffalo’s Best Roofing will come to my aid and assistance immediately. It’s not like doing business with a business, it’s like making a new friend who I can trust and build a lasting relationship with. It all started with a new roof! I’m so appreciative to Buffalo’s Best Roofing that I’m definitely going to get prices for new windows and doors come spring. Why not? Any company that treats their customers with such dignity and respect – from the office staff to the field laborers – has my repeated business. I will encourage all of my friends who need work done to call ‘my friends’ at Buffalo’s Best! They have earned their title and I am forever thankful that I found them!!! Don’t nickel and dime with band aid remedies – bite the bullet like I did and put a new brain on your home…. You deserve it and so does your house! Buffalo’s Best – I am forever grateful to have found you! To all the staff who came to my aid and did a fast and expert job on my home – best wishes for a Happy Holiday Season 2025 and continued success and blessings in 2026. Sincerely yours, Mary Corio Town of Niagara, New York"

"The positive: Graves Brothers will provide a quote for PARTIAL Siding projects where most companies won't talk to you unless you need a FULL Siding project. The installation team was quick and did a nice job. The Cons: Deceptive Sales. Your Typical Residential Home Services contactor. I had a complete east side siding replacement quoted. There is a 24" "Jog wall" between the exterior garage wall and the living quarters wall. Their quote included photos that show this wall in one of the views. A second photo shows the entire length of the wall outlined that includes this jog wall, but they did not replace the siding on this wall. A conversation BEFORE the project work started questioned if I intended on having the wall replaced and it was agreed that it should have been part of the proposal. The installers DID NOT replace the siding on this wall. I asked for a simple $500 credit and was willing to settle for a $350 credit which was more than fair. The Salesman insisted that seeing the wall was not assigned a "wall number" therefore it was not included in their proposal. Graves Brothers displayed ZERO interest in coming to a mutual agreement on the discrepancy. Update 7/19/2024: After continued conversations, the Sales Rep finally conceded that after speaking with his installers, that the work WAS included in the initial estimate and should have been completed. I gave Graves Brothers the option of discounting the price or returning to finish the work. They chose to finish the work which is scheduled this week. IMO, Speaking to his installation team should have been done PRIOR to him taking a flat stance with me that they were right and I was wrong. Give Graves Brothers Home Improvements a 3-Star rating for (finally) doing what was right. The installation was done well and the installers were professional, courteous and cleaned up well. Just make sure you document all conversations and get them in writing up front."

"Hired to redo my husband's bath as he broke his hip and needed a bench and grab bars, also to update main bath. Gave him requested deposit for both jobs. Never finished husband's bath and bailed on the other. No refund issued, owes me $1600! His contract Is a joke, has incorrect address. If a contractor is available when you ask beware. All the good ones are booked."

"There is an issue with work that was done by Donnie Long that is under warranty. Donnie refused to stop by to look at it or take responsibility. He said it is a manufacturer issue and that he doesn't have time to get involved with it."