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"Prompt, friendly, knowledgeable"

"Jordan and his helper were exceptional. Jordan was polite, courteous, professional, and knowledgeable about the products he was installing. It was a great pleasure working with Jordan. He went out of his way to make sure that we had a pleasurable experience with the installation of five windows in a door. At first we were expecting it to be a nightmare but Jordan made it into a dream. Window Depot is very lucky to have an employee like Jordan representing their company."

"I cannot put into words how happy we are. We have been told so many times there was no way for us to use our existing structure for this purpose. Turns out.. we have the screen in porch of our dreams thanks to Mr Pro Home Improvement. He came to make an estimate on Wednesday, started the job on Friday, and finished the job on Monday. He worked quickly and did a beautiful job. He is professional and personable and this was an all around awesome experience. He will be my first phone call if I ever have another project."

"Perfect, knowledgable"

"My husband and I chose Mr. Build to install a new front door for our home. The salesman was great, we gave our deposit, they took the final measurements and we waited for the door to be installed. We were told the door would need to be modified to fit our home by the manufacturer and it could take a little longer, which was fine. We were surprised when it arrived early for installation and were happy to schedule. Unfortunately, the door had not been modified at the manufacturer and the installer did the modifications on-site, including cutting our foundation and “shaving” the top of the door which left it uneven. He also cut into our new flooring and left a large gap between the threshold and floor which he tried to fill with silicone. We had them return to inspect the work and had to reschedule someone to now place a new threshold transition and also attempt to fix the window moldings. A couple weeks go by and then we start to see gaps of light between the side of the door and the frame from the inside. After multiple unsuccessful attempts to fix the issue and being told it was a tech's last day and he “tried to make it work” we still have the same problems. I've asked what our options were since they aren’t fixing the problems and claim they will “make it right” but the issues are never fixed. I was told by Melanie we would not receive any amount of a refund and they will not pay for another door. Needless to say, after months of dealing with this we are extremely frustrated, beyond tired of the excuses, poor workmanship, and lack of accountability. To spend $3000 to have damage done to our foundation, new flooring, and having light, heat, and outside air coming through the door frame is ridiculous in Florida. We were better off with our previous $200 door from Home Depot."

"Everything went very well….and he did a great job..will be hiring him again for jobs in the future….thanks!!"

"I meet with Steve and told him what I needed done and that I was on a time line. He said no problem. I spoke to him a few days before start date and all seemed fine. The morning before he was to start the remodeling he canceled and said he wasn’t going to do the remodel."

"Everything we very well."

"I hired Elite Home Paint to repaint my cabinets. Unfortunately my cabinet doors were in very bad shape, as they were partially sanded down and also had paint stripper poorly applied. As I'm a very black and white person, I reached out to Ariel and sent him photos of the doors, and he said he could do the service. When he got at my house with his crew, they saw the doors, and the service was still confirmed to be possible, even though the quality of the doors were bad. They got to it, and when I got home from work that morning (I work nights, so didn’t see the job completed until the next day), I was very disappointed. They didn’t completely sand down the doors or drawers, so all the marks that were on the units showed up on the paint, very poorly. When I contacted Ariel, he blamed the parts on being damaged and that no one would have done the service for the price he did. I explained to him that at no moment, he told me that the condition would have impacted the end product, as I thought he would properly sand and DIDN’T! As I continued to inspect the unit, I found multiple spots with paint drips, parts completely poorly painted, still white (I painted my cabinets black btw). I tried contacting Ariel to try to settle this peacefully and he basically told me the job was done, and BLOCKED my phone number (I know this because when I call it goes directly to voice mail, and when I use a friends phone, he picked up. Sent a msg through Facebook as well and completely ignored. I would leave it alone if it were just the spots of the poor sanding, but all the white spots is completely unacceptable. Very disappointed with the lack of professionalism and poor service, definitely DO NOT RECOMMEND this company."