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"Gleyson was extremely personable and responsive, and his team incredibly hard working. I initially chose to hire Vellox over other contractors we had come out because Gleyson was the *only* one out of 5 who actually climbed up on the roof to check it out. Everyone else just stood on the street corner 50 yards away and eyeballed it. Maybe, as an expert, that’s all you need to do, but Gleyson certainly gave me a lot more confidence with his approach. Throughout the process, Gleyson was almost always near-immediately responsive, and also very understanding when we temporarily thought we’d have to delay work to deal with another issue first. I don’t even really expect ultra-prompt replies, but I don’t think I ever waited more than an hour for a response on any inquiry. The day of work, Gleyson and his team arrived promptly at 7am, and had the entirety of the work done within a single day - ripping off multiple layers of old roof, installing a new one, and adding vents/flashing throughout. Obviously, it’s a little early too early to accurately assess the workmanship, but you get the sense Gleyson takes a great deal of pride in his work and genuinely wants to do a great job - which was not the sense I picked up from other contractors - so I feel confident the roof will be as good as advertised. Two small negative marks: 1.) After paying a sizable deposit and being given an estimated start date, it took way longer than expected to receive shingle samples, and by the time we received them, we’d already surpassed the initial start date we’d set. I wouldn’t have minded simply being told they were going to get started later than anticipated or that he wasn’t going to make a drop off as expected. As it was, it made me a little uneasy that I’d handed over a sizable check and suddenly everything halted. 2.) With an older house, we didn’t have plywood sheet decking; just 1x12 planks with gaps between them. During the tear-off process, a ton of debris fell into the attic. Clean-up wasn’t a huge deal, but a little Googling around seems like this is a fairly common problem. Would’ve been good to get some warning on this just so we could at least cover up our belongings to shield them. Overall though, extremely pleased and would recommend Gleyson/Vellox’s services to anyone."

"Well, I knew it was time for a new roof. Based on its age and just looking at it, I knew it. I had put off this decision for quite a while now, but yes, now was the time to finally invest in a new roof. Would I rather spend the money on a Hawaiian vacation or perhaps a new Zero Turn Lawnmower yard toy? Maybe, but if I am thinking clearly and correctly, not really! I knew a great roof replacement would add great protection not only for the home, but for me and my loved ones. It provides peace of mind, dynamic curb appeal, and one less big worry. When looking for a new roof, I’m sure like a lot of you have or are doing, I checked around a bit and chatted with a couple of neighbors, family, and friends. I just wasn’t satisfied with the cousin’s son-in-law’s brother’s friend who can do it over a number of weekends mentality. I also wasn’t interested in some of their decision-making like those who would choose bargain basement, lowest cost options, or on the other hand that I felt had been way overcharged. I decided to conduct some online searches of my own. I found BHI online through one of those searches. I must say that I was quite impressed by what I initially read and saw about the company, their Awards & Accreditations, their Charity, and strong sense of Community, as well as their Go Green commitment. They also have an “Operation Payback” Awards program that provides a free new roof to an American Veteran every year. That was amazing, and along with their many exemplary reviews, I had to check them out further and made a call. Jim DelPrete, President came out to visit with me in short order and assessed my particular and specific roofing needs and presented all the relevant options and recommendations and some needed do’s and don’ts. After speaking with him, I was confident about their services and capabilities, the materials, and the process, steps and timeline for the job. I also felt that the project cost was very competitive, reasonable, and fair. From contract to materials delivery to house prep and to the completed roof and cleanup, the project went along quite smoothly. I am very pleased with my new roof. I really am and I would like to publicly thank Jim, Elias, Sean, Samantha, and the whole crew. Some final words to share about my experience with the BHI team and with this home improvement project in no particular order: Customer-centric, Timely, Communicative, Knowledgeable, Consultative, Responsive, Friendly, Courteous, Fair, Neat, Transformative, Attentive, Cost-effective, Excellent work, Excellent materials, Professional, Impressive. Home is Improved! If you are tired of looking at your old haggard worn out roof like I was and will be in the market looking for a new roof or perhaps other home improvement services, I strongly advise and recommend that you check out Beantown Home Improvement at [*** Link removed ***] and call them at 781-293-1417 or email Jim at jim@beantownhi.com"

"Waterman building was professional and did a fantastic job replacing my roof at an affordable price. Done in one day as promised and we have had no issues with wind or rain storms. Only had one snow storm and so far everything has held up great."

"We had our roof replaced and couldn’t be happier with the service and the install."

"It went very well.  The owner, Richard Farina, suggested using an "architectural" shingle, which is heavier and should last for 30 years as opposed to 20 for most other types of shingle.  They installed Grace ice and water shield up to a distance that we requested. <br /> <br /> We had one small leak this past storm on the front porch from the front corner of our bedroom dormer.  They were very responsive and came back the same day called and applied additional caulking between the roof shingles and the siding shingles, where a gap had been created.  I was pleased with their prompt responsiveness."

"Very easy to contact, we discussed what was needed. Estimate was performed using aerial (satellite?) photos, and was in line with other estimates. He used Timberline shingles, and gave us a broad selection of types and colors. We arranged a date, and he communicated promptly about what was needed. Materials were delivered on Thursday and roof was completely removed and replaced in one day on Saturday. Joe was there all day, and helped install the trickiest portion of the roof. He took videos so we could see the work, including wood replacement where needed and inspect the final job. Cleanup was excellent."

"Everything was great except cleanup. There was a misunderstanding about which shingles we wanted, but Willard made good on it. They even removed a small area where they had installed the wrong shingles and replaced them with the right shingles, all at no extra charge. The new roof looks great. The only problem was cleanup. We found a large number of nails in our yard and on our driveway, and a lot of pieces of plastic lying around."

"My family has hired G.F. Sprague and Company since the mid-aughts to repair and/or replace the gutters, downspouts, and slate roof on our 1880s-era home, and we have had nothing but good experiences with the company through the years. Most recently (this spring), we were fortunate to have Paul Elliott and his crew rebuild three porches on the house, and they did a fantastic job. Paul is not only a talented roofer and carpenter, but also a skilled communicator, delivering technical observations and recommendations in a way that was easy for us to understand, so if you’re lucky enough to have him assigned to your project, your building will, quite literally, be in good hands. In our experience, where major home repairs are concerned, it’s preferable to hire a company that has a corporate structure and hierarchy because it means everyone’s accountable and working together as a team. From the efficiency and ease of getting an initial estimate for our project with production manager Steve Herget, to communicating with Laura and Linda in the office office about bill paying and other administrative details, to Paul and his crew arriving each day when they said they would (and project manager Matt D’Agostino keeping us informed when they couldn’t—for instance, because of supply chain delays that disrupted the schedule and brought progress to a halt), to their meticulous workmanship, to their thorough cleanup at the conclusion of projects, G.F. Sprague & Co. has always been top-notch with us and I highly recommend them."

"LCT did an excellent job. They arrived right on time and had a large number of roofers--7-8 men. They worked quickly and carefully, draping the entire house and making an effort to watch out for plants (though some damage to them is inevitable). James, the salesman, recommended that we install plywood over the entire roof in order to be sure to get all the warranties on our Certainteed shingles. He showed me where they require less than a certain size maximum opening between roofing boards, and also showed me the many places in our attic where there were spaces larger than allowed. That added about $2400 to our quote, but seems like a good investment. They stripped the old roof, installed the plywood carefully over every roofing surface, shingled and cleaned up in one work day. They returned the next day to install a flat rubber roof on our porch, also very well done. While all their work was excellent, we were a bit concerned that many of the laborers traveled in the back of their vans--which had no seats or seatbelts. Nonetheless, the workers reported liking working for this company, and that they were well-treated. Luis, the owner, called us soon after to see if we were happy with the work. Nice work, LCT!"

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