Get matched with top tankless water heater repair pros in Norwalk, CT

"Excellent customer service. Very knowledgeable, prompt, and top notch. Explained everything about the tankless water heater. Have hired Mike to install new central air conditioning ."

"SILA called to offer their annual heating inspection services given that I was a prior customer. The gentlemen they sent, Ivan, was very knowledgeable and thorough. He went over and above, and spent a lot of time explaining the parts of my boiler to me and likely failure points, gave some recommendations on my aging indirect water tank, and even answered a few questions I had regarding thermostat wiring. He was very patient, and left everything clean and exactly the same was as he had found it. He wore a mask, covered his shoes, and was very respectful. I've used SILA for my annual inspection every year the past five or so years."

"They were very fast to respond to my call and were able to send someone within two hours. The replacement of the hot water heater went well. For the water pipes they use copper crimp fittings instead of soldering so it will be interesting to see how that holds up over the years. My only concern is how they ran the gas line. They use Gastite CSST which is fine, but the CSST is run so it goes downward then back up and then downward again before it enters black pipe that has a moisture trap. It seems to me that if there is any moisture it will end up in the CSST instead of the trap. In addition, there is a pretty good bend in the CSST right before it goes into the trap section. Also, Teflon tape was used on the all the joints instead of joint compound. I think I will get someone from a different company to come in and take a look at it."

"We decided not to go tankless but E&R did a great job installing a new 50 gal Rheem heater. Very quick and clean install. I will use them again in the future."

"We had a standard water tank that failed on Friday July 1. I reached out to Matt with water issues from the tank, but more importantly- to find out options for a replacement. He convinced me to go with a popular and reliable tankless system. I called him at 7:40am, the parts were delivered at 11am and Matt came by at 1pm. By 3:30pm, our new system was operational. Going into a holiday weekend - that was fantastic service!"

"Affordable HVAC repair service. You can actually ask them to do little extras at no additional cost. After I called them for emergency repair of our AC unit, they offered a complementary cleaning for the unit. Amazing customer appreciation. Totally recommended!"

"Called because heating system would not start up.  The company came a short time later and found out the problem was a simple fix which involved adjusting the angle of a waterline.  I highly recommend because the service was great and I had a very good overall vibe throughout the whole process.
"

"They returned my call early on a Sunday morning within minutes of the request through HomeAdvisor. Our hot water heater was repaired in a few hours (also on a Sunday)."

"These guts are my go to guys for all HVAC repairs. Rebuilt one of my heaters in an impossible crawl space. Great service & reasonable."

First String Plumbing, Heating & Cooling is built on over four decades of hands-on, master-level experience paired with modern equipment, straightforward pricing and a commitment to serving our neighbors near and far.\n\nWe believe every homeowner in Connecticut and New York deserves a team they can count on whenever they need help. When the lights are at their brightest and all eyes are on us, we will always do what is right and that commitment never fades.