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"We recently had the unfortunate experience of working with Character Companies Inc., and as government civil servants and veterans, we were deeply disappointed. The price of renovating two bathrooms and installing new LVP flooring at $70K (original quote: $84K) seemed excessive, but we hoped that the quality of service would justify the cost. Sadly, that was not the case, and it has cost us the chance to rent out our home while we are deployed to Iraq. From start to finish, the experience was a nightmare. The project management was abysmal, with multiple delays that extended the timeline one month beyond the agreed schedule. It took over two months to do just two bathrooms and replace flooring when the original timeline was four weeks. This company demonstrated a shocking lack of professionalism and accountability throughout the process. The design work was utterly incompetent, failing to conform to the existing plumbing structure in our bathrooms. The contractor disregarded our repeated attempts to bring attention to design flaws and forced the installation of bathroom vanities by performing a â carpentry fixâ that left us with two top drawers sealed shut, one bottom drawer with a cutout, and one fully functional drawer. One month after installation, one vanity separated from the wall and had to be reattached. Our allegations of Character charging us for high-end fixtures and installing cheaper ones were ignored. The final straw was the damage done to our marble floors. Instead of offering a repair or replacement, the contractor covered it with LVP and then charged us at the end of the project for the extra costs of the LVP that they incurred to cover up the damage! This was deceitful and completely unacceptable. The CEOâ s disregard for customer satisfaction and maintaining basic work standards is unforgivable. The only thing he did well was apologize profusely, not caring about fixing any problems. During a phone call, he admitted that our project was a â dumpster fireâ yet didnâ t offer any concessions. We strongly advise anyone considering Character Companies Inc. to stay far away. Their poor project management, substandard design, shoddy craftsmanship, and unprofessional conduct have left us with a costly mess that will take more time and money to fix. Protect yourself and go with an experienced, reputable company."

"An amazing, super nice guy to work with...great communication and design ideas. I've never seen someone (and his crew) work so hard to complete a job! I would hire again in a heartbeat."

"Project Management Issues & Pending Renovation Work. I 100% agree with one of the previous reviews and, unfortunately, am experiencing the same issues that have caused unnecessary delays and frustration. While the quality of work itself is good, the project management leaves much to be desired. My bathroom renovation started on December 1st, 2025, with a promised completion time of two weeks. It has now been almost a month, and the project is still not finished. I would admit that I am responsible for one week delay in replacing a bathtub. Throughout this process, I have received little to no communication ? no daily updates and not even consistent weekly updates ? regarding the timeline or the scope of work being completed. This lack of communication from the project manager, Orkhan, has caused unnecessary delays and frustration. Coordinating with both the crew and management has been extremely difficult, and the project manager?s attitude has at times been rude and unprofessional. "

"They replaced my beaten wooden deck with a new composite one. The price was more than fair after shopping around. What I liked from the experience was the cleanliness and speed. Everything we agreed on they did in timely manner."

"Thomas Custom Builders: Meticulous, Punctual, and Truly Transformative! We wholeheartedly and enthusiastically recommend Thomas Custom Builders (TCB). We had a vision for transforming our 40-year-old home, and TCB didn't just execute it—they transformed it into an amazing, dream-like space that we never want to leave. We will scream their praises from the rooftops! The entire process, from start to finish, was meticulous. Our initial discussions with Troy were detailed and thoughtful. As the project progressed, principals Dave and Rick were incredibly thorough, setting our minds at ease with any concerns or reservations we may have had about the construction process. TCB’s commitment to professionalism and transparency was outstanding. We had online access to the daily schedule, and our primary contacts, Project Manager Brian Smith and Site Manager Dan, were absolute professionals. They were patient, understanding, and very accommodating to our questions and needs throughout the build. What impressed us most was their integrity and commitment to their word. They were "straight shooters," never overpromising and approaching their work with the utmost professionalism and care. They said the project would take three months, and it was completed on schedule in three months. The only thing late was our duty to write this glowing review. If you are looking for a builder committed to quality, punctuality, and transparency, look no further than Thomas Custom Builders. They are the definition of professionalism."

"Everything went great. This is definitely a big addition for me."

"Great work! 5 out of 5 Stars!!!!!"

"We have been planning to upgrade our deck from lumber to composite TREX for quite some time and FA Outdoor Spaces was the only company that offers three options for decking- refloor, facelift and new deck. Brandon Campbell and Brandon Wheatley who assisted him, understood what we were looking for an provided a proposal to upgrade the flooring, railing caps and steps by replacing the wooden boards with TREX , reinforce the foundation of the deck and steps, and re-finish the existing railings to retain the original aesthetic of the deck with a modern flooring. The cost was reasonable and there was clear communication on necessary safety improvements required to make the deck last for a long time. Veronika as project manager ensured that the work was planned and scheduled for an on time completion. Veronika’s communications were timely and detailed. She made sure we were fully satisfied with the finished work and took the extra steps to ensure the end result was perfect. The crew is very knowledgeable and hardworking and they worked through some bad weather days safely to get the work done. Very satisfied and highly recommended."