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"UPDATE: 3 Day Blinds eventually corrected the mistake for free after lots of pushing on my end (originally offered 30% off a new order). It turns out that the product we wanted wasn't even an option (or feasible with how we use our shades - the tallest TDBU cordless shades are 85" and if you leave them down for too long, the cordless mechanism stops working). I'm disappointed the design consultant lacked this critical knowledge from the start. We had to fabricate something for the second cord to anchor to since there was no wall on one side, but we eventually got our CCL TDBU shades installed. Do your research, learn the terminology, read the contract. ORIGINAL: Our design consultant ruined our $8.5k order by not adding "TDBU" to the contract to indicate the blinds should lower from the top and rise from the bottom. All of our communication about this point was done in person, so customer service said we had no evidence to back up our claim that what we got wasn't what we discussed."