Get matched with top roof sealant application pros in Odessa, MO

"Professional, knowledgeable and trustworthy company! Austin inspected our gutters following a recent storm and said they were in good shape and didn't need to be replaced. I appreciated that he didn't take advantage of my ignorance and use the opportunity to make a sale. He also repaired a leak that was damaging our living room ceiling free of charge while he was here. Without a doubt we will be using Easton Roofing for any roof or gutter needs we have in the future!"

"Joe was great to work with.  He didn't pressure and didn't try to over sell.  Joe had some very good ideas on the design and color.  He has a great crew and the house looks wonderful.  I got four estimates and Joe's was by far the lowest.  Family members liked the job they did so much they called to have Custom Windows and Siding do some work for them.
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"In mid-May, I had a salesperson come to my home to get a quote on the repair of siding around different parts of my home, as well as a couple windows to be replaced. This went fine and was quoted a certain amount with 1) the understanding that I would be told if they found more bad siding to let me know and 2) to use my paint so it would match. I paid my 10% and was
told it would be about 6 weeks before they would get to my home.  I purchased about $100 dollars of the exact paint color for the workers once the time came.
I had contacted the company in June to let them know that we would be out for about 2 weeks in July on vacation and told them the date ranges. A week before we left on vacation, I contacted them again to let them know and was told they would let the job supervisor know.
The day I left for vacation, I was notified that they were at my home and ready to begin work. I told them that this wouldn?t be possible until I returned.
Forward to mid-August. Again I had workers show up unannounced at our home to begin work. I was fine with it, but would have
preferred an alert a few days prior.
Monday, the first day of work, the workers fixed the siding on one part of the home.
Day two, it rained and no one had shown up at all.
Day three, old windows pulled and replaced, more siding repaired/replaced. In the evening of day three, I noticed soft siding on the one side that should have been replaced. Additionally, I had some trim inside my home broken during the replacement of the old windows. I left a message with company with my concerns.
On day four, a supervisor came by my home in the evening, looked at the windows (which were very loose on the inside), the trim, and the siding. He said the trim and windows would be fixed and threw out a price for the additional siding. I was more than happy to have the additional siding fixed and was fine with the quoted cost. I was told people would be at my home
Friday and Saturday to get the job finished.
On day five, a single worker had shown up to replace the soft panels on the side of my home and dress the front windows.  After he left, I noticed the window trim outside looked terrible, dented and stained.
Day six, Saturday, no one had shown in the morning. I received a call from another person later that morning. He told me he would be coming by to check out the windows later in the afternoon. He did show at the scheduled time, checked out the windows and looked dissatisfied with the work that was done. He adjusted the windows and they were finally working like they
should. They seem to be great windows. He looked at the trim outside around the windows and said it didn?t look good and was going to have someone fix it the next week.
On Monday, day seven, the painters had shown up at my home around 2:30. They caulked, painted, and fixed the trim around the windows. I noticed later that evening that the paint I provided them was not used at all. They had taken a chip of my old paint and had it matched. They proceeded to paint with that color. It was slightly off and very noticeable. I told them in a phone call that evening that it was the wrong paint, even though my wife had pointed out the paint to the painters when they arrived. Instead of going by what the contract had stated and what they had been told two times verbally, they still painted it incorrectly. They promised to paint it again but use my paint.
On Tuesday, day eight, they had painted the outside with the correct paint and fixed the trim in my home. At this point, I was told someone would show on Wednesday around 5:30 to collect, which I was fine with.
No one came by on Wednesday at all.
On Thursday, I was finally contacted. I paid the gentleman that arrived at my home and let him know what I ran into during this job. It was primarily communication that was my biggest issue. No one seemed to know what others were doing and some of the worker skills weren?t as good as what I would have expected.  He discounted my total a bit and was on his way. He didn?t disagree with me but it seemed like he may be going through this type of scenario more often than he wanted to.
A couple days later, I went to paint a big on one of the rooms where trim was replaced. The trim was not installed as well as I would have expected and had a few broken parts that I wouldn?t have caught had I not been on a ladder. I repaired them myself and proceeded with the painting.
Overall, I don?t think I could go with this company again based upon my experience. It?s a bit stressful when something that could have taken 3 to 3 ½ days is extended to a little more than a week. I think this company has good intentions, but the project management is the biggest weakness. The communication between the salesman, the company, the supervisors,
the workers, and the customer is a mess. I felt like I had to manage this project myself, and it?s sad to have to
locate the issues and point them out when a good job foreman/supervisor could show up and make certain the job is being done right.  
My recommendation to this company is to improve communication, supervise the workers, inspect the job, and find a better skilled person to install the windows than the guy that did mine.
 


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"Continental Siding is responsive in the beginning, middle and continuing experience with our purchase of siding, gutters, and door relocation. This company is amazing to work with for any upgrade to your family home. They stand behind all the project they completed for us with any issues arise they are willing to fix within a reasonable time.. As for our immediate and extended family we would always recommend Continental Siding for their professional services.."

"We knew that we had to have new gutters for the last few years and have just put it off. Realizing that the problem was only getting worse and could start to affect the foundation, we called and got bids from four different companies. Artisan was not the cheapest and definitely not the most expensive. From all the questions we where asking they where providing the same materials and putting them onto the house in the same manner as the next two higher bids but came in under their bids by $700 and $1200. Once I called Matt and accepted his bid he told me that he could have me on the schedule within 8 days, which was fine by us. Four days later he called and explained that they had a job put on hold and would we like them to come out the next day and get the job done. We told them sure, and the next day the crew was out bright and early and got the job done in a timely manner. When they where finished they came to the door and took my wife on a walk through of the job. She pointed out one thing that she didn't like how it looked and they took care of it immediately to her satisfaction.The next day, I saw where they had put on the fascia, and was not totally pleased with how it looked. I called Matt and the next day he was out to look at it with me and saw the angle that I was looking at it and agreed that it could be done better, and they had it done that day. I appreciate that they where willing to complete the job to our satisfaction down to the little things.If you need guttering done, this is a great company to call and work with. The neighbors have even commented on how much nicer it makes the house look. We had our first big rain the other night and did not have any of the leaking problems we where starting to see, so it was a good investment."

"Man came to rhe house to show different types of roofing. Also the pluses and the minuses of different types of roofing along with pricing for the different types.
Did not go with this company but the process was informative and pleasant. No pressure"

"Anthony's honesty let us know we were not in need of a new valve. He showed us there was a loose jam nut that we need to be sure stays tightened. This family owned business displays honesty and professionalism and is definitely one we will call on again for any issue."

"When rehabbing our new home, we contacted Castle Rock for a bid on new windows, soffit, and fascia board.  The salesperson, Matt, responded immediately to our request to meet and review the various product options.  He was punctual, very courteous, and knowledgeable about the full array of products the company carries.  In addition to printed materials describing the products, the software he had that allowed us to compare various options, styles, pricing, etc. was very helpful.  Matt came to the house two more times as we explored various options for replacing the existing windows and looking at various configurations that would fir in the existing casements and where we were replacing a door with windows.  His knowledge and experience were invaluable to us from a design perspective while working toward "the look" we wanted for the home.  We then went to the showroom and met with the Manager, Jamie.  He was also very helpful and showed us all of the options and styles we were considering "hands-on".  We did look at other companies but decided working with Castle Rock was our best option.  Matt ordered all of the windows and other materials and everything arrived within the scheduled time frame.  Matt worked with our General Contractor to arrange for the materials to be delivered and installed in a manner that facilitated the project staying on track and not disrupting other contractors.  The windows arrived and were perfectly installed on the date promised.  The installers did an excellent job.  The soffit and fascia work went similarly and we had discussions with Matt about some ways to improve the installation as the job was underway and the work order was adjusted accordingly.  After all the work was complete, we ran into two minor issues.  With the heat and drought, a couple pieces of the soffit separated slightly due to the backing to which they were attached moving.  We called Matt, he came and looked at it, and a repair was completed within a week on the day he promised.  The work looks perfect again.  We also had a small circular ding in one of the windows (possibly from debris hitting it during a storm?).  When we called Matt and asked him how to proceed with the warranty, he told us how to find the serial number on the window and to call the office.  They ordered the replacement window that day under the warranty.  It arrived quickly and we went and picked it up and installed the replacement-a perfect fit.  Start to finish, Matt and his colleagues at Castle Rock did a great job for us and they will always be our first choice for the types of services they provide that we may need."

"That was fine.  I ended up using him to do the entire roof.  He was very good, very nice.  His crew was fine.  There were a couple of incidental items he was going to fix but never did.  They're just not real good at getting back.  I probably wouldn't use them again.  They really did a good job for what I needed them for.  There punctuality was fine.  They came out within a week of the purchase date.  It was at least ten thousand dollars.  It was an insurance claim on both sides."

We are a locally owned Licensed and Insured Roofing and Siding Contractor. We value building a strong customer relationship with every project we come in contact with and look to have each customer feeling on Cloud9 when we are finished! Give us a call today at 816-226-2311 for a free estimate and let us welcome you to the Cloud9 family.