Get matched with top plumbing installers for a remodel or addition in Orleans, IN

"This contractor was very professional and responsive. Completed my project timely and expertly. Very satisfied with the final product. I would recommend them to anyone. "

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"They're very good, a five star company, we had them for years and it has been excellent."

"First I would like to say that everyone I dealt with at ICSR was great! From Erika who made the appointments to Jeremiah who did the inspection, to Terry and his crew. They were all friendly, respectful, and knowledgeable. Jeremiah explained in detail what needed done in my crawlspace. There was a lot of damage due to termites in the past. I knew this was what needed done as I had another Company look at it as well. They backed out because they thought the crawlspace was to narrow to get the work done. I agreed to Jeremiah's plan and about two weeks later Larry and his crew came out to do the work. I will say it again, Larry and his crew were great. They worked so hard and in horrible heat and humidity. They were always friendly and smiled when I saw them. Larry always let me know what they got done that day, and what the plan was for the next. They cleaned up the work area, and took away any and all debris. I have full faith in ICSR and Larry and his crew that the repairs were done right. I am so glad the plan with the other company fell through, as I think I ended up with the best!"

"as advertised"

"Prompt and knowledgeable."

"He had to be asked to get his mask from his truck. Most service people ask if they should get their mask or automatically have it around their neck, he did not. I had all the parts ready for him in a bowl with the packaging and directions on the back of the package. He did not seem to look at that as he had to keep removing and figuring out how to install the valve correctly. He was respectful and a nice fellow."

"I waited a year to write this review so that my wife and I could have a decent amount of time actually using what Aaron Prange (of Built by YOU) made for us. We have a small bathroom in a modern house built in 1968, which we wanted to renovate in an appropriate style. We had a recently acquired vanity top with fixture that we like a lot, but everything else needed to be changed. We consulted with several remodeling contractors before settling on Aaron. The reason was that he was the only one with a clear vision of how to proceed and really take into account our wishes. Others did not want to try retaining our new vanity top, while replacing the vanity cabinet, but Aaron was willing. He arranged for us to have a beautiful new cabinet made by Tim Graber Furniture, and he reinstalled our top seamlessly. He figured out how to expand the depth of the walk-in shower (replacing a narrow tub) without making the space seem cramped. And he had great ideas about lighting, as well as an idea for a large new mirror (also from Graber). We researched and picked out shower surrounds and plumbing fixtures (from Hoosier Winsupply -- highly recommended), flooring (from ColorTile), paint (from Bloomington Paint and Wallpaper), and we also had a mold remediation outfit (Bloom Environmental) carefully take out our moldy drywall ceiling. Aaron arranged for all the work to be done in the right sequence and with very minimal delays. He did a good deal of the demolition and construction work himself, with one co-worker. He was very good about communicating about the schedule and next steps. The work site was clean, with quilted moving mats forming a path from our front door into the bathroom. The job was completed maybe a week late, though much earlier than the other contractors were willing to promise. The job was done during the first half of August, which seems to be a busy time for contractors. We are thrilled with the result and enjoy using the space so much more than the old one. The cost was fair and stuck very close to the original estimate (barring a few things that we asked for after the estimate was done). Not everything was perfect: there was a minor alignment problem with the shower surround, due to nothing in our house really being at right angles. Some of the shower caulking has degraded by now and really needs to be refreshed, and a mounting flange for one of the shower fixtures has come loose. These are pretty minor compared to what could happen with a project in which the walls, ceiling, and much of the floor was stripped bare. I would not hesitate to call Aaron for a consultation on your next remodeling project."

"very well no leaks"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."