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"DreamStyle Remodeling Does not Honor Their Lifetime Warranty Representation On January 20, 2025 we started to call DreamStyle’s customer service to request help repairing the shower we purchased in 2019 that came with a “lifetime warranty”. During a shower some of the parts from the shower fell into the shower floor. This is something we did not know how to put back together. When my husband called the customer service number, he was quickly transferred to another phone number. It always rolled over to voice mail. Over the course of a week, he left 3 messages. The following Monday he again called the customer service number in both Phoenix and Albuquerque and requested to talk to a supervisor regarding not receiving call backs from messages. A supervisor was not available at either site, but he was assured by both that he would receive a call back that day. Three days later and we have not received a call back from anyone. We have now reached the conclusion that we are being intentionally ghosted and there is no intention of honoring the warranty. If you are looking at a shower remodel do not use DreamStyle if you want a company that honors their warranty."

"It went extremely well and they explained every detail and all options very clearly. Communicating with them was quite easy and they were impressively responsive. Quality work and contractors - price range within dollars of two other bids. Price went up when we realized I needed to pour new concrete - which, for many reasons ended up being a bonus but it did drive up the price considerably. They offered other options to the new concrete as well."

"Bill is great, very sweet and patient throughout the process. Our remodel is beautiful and better than expected during the planning phase. I highly recommend Bill."

"The work was performed well by Eric. My sole issue was the inclusion of a same-day charge of $150 for the work performed. I may have missed hearing that when the office said they have someone who could come to the house in late afternoon. I paid the invoice withe the same-day charge."

Independently owned & operated. Offering full construction and help during an emergency.

"They were recommended by the plumber that found a leak in the toilet. They came out and removed the wet drywall and flooring and left 4 fans for 4 days. When they left a large hole in the floor remained along with the open sewer line. They said they would send a person out in a couple of days to go over the flooring. They didn't. I called to get the whole in my floor plunged up. It had been open for a week. They came and fixed it but left the sewer line open. It was open for two weeks with a bad smell and the fumes made us sick. I called the plumber out to see what the smell was. He said your sewer line is open and plugged it up. A total of 5 people came out and did nothing from Dry Star. Even the plumber called them to complain. To replace the floor and drywall took 2 and a half months. We used insurance on this and I had to keep telling them the insurance wasn't getting the information they said they sent. When I send a copy it was approved shortly after waiting for 3 weeks. Meanwhile they wouldn't move forward even after I said you left the sewer line open for 2 weeks making us sick. They didn't follow up and refused to do anything until I paid them. I never got an amount from to pay for about 6 weeks. I told them I received approval from insurance and let's get going. I could have sooner if they had told me an amount. After the work was finally completed. I said how are you going to compensate me for the delays and screw ups. They said they would deduct the bill for one hour of time from the plumber, I had sent a copy. I said you did nothing to speed this up and you should offer something to compensate for making us sick from the sewer gas. They refused. 10 weeks without a bathroom and allowing us to have dangerous sewer gas for over 2 weeks. Don't use this company they aren't interested in the customer even when they screw up."

"I have no idea how long this roof is going to last......I was told by TWO owners that I would have a 10 year warranty. When I made my last payment, they told me they would not give me a receipt at the time, (never had that happen before) it would be mailed to me along with the warranty. My bad for believing what they told me.......it is a 5 YEAR warranty.....by the 10th year I am paying 90% of the repairs. I could have had a 25 year warranty with shingles. Also I chose this way-more-expensive roofing rather than shingles because I didn't want the mess of taking shingles off (bad experience in the past). Well, little did I know they use the cheapest Styrofoam on the planet.....I had pieces of white styrofoam all over my gravel yard, and I am still finding it. They did come out twice to clean up, but if I wanted a mess I would have gone with shingles at half the cost. They also knew this, and never mentioned this would happen. Also where it rolls over the roof and is attached looks crappy in my opinion. They did try to make it look better but I will have to paint it. Shingles....no. However, on the good side, it does seem to keep my house cooler, as white is the only color they have and it reflects the sun. BUT if the roof only lasts 5 years, well any savings from cooling will not make a difference. I gave them 2 stars because I believe they lied to me about the warranty. So if you do business with them, ASK BEFORE YOU BUY! I guess I just trust people too much."

"Fantastic work by an amazing group of individuals. George made this process so smooth. The work was top notch. We added some walls to a space in our garage for a room and they were able to match paint, texture, and molding. It looks like it has always been there. Definitely an amazing group to work with."

"After meeting with Kathy Nieto, we really hit it off. She offered ideas, adopted our ideas, and is great to work with. It was a real collaborative effort. When minor issues came up during the project, they were listened to and corrected. The team is incredibly responsive. In terms of budget, we did not want contractor grade, we wanted solid high/mid-range specifications. We made significant changes to our budget, primarily due to changes that we requested as we went, but even with adjustments along the way, we felt it was worth it. You get what you pay for! Nick and the field staff were fabulous. Their craftsmanship shows, they really pay attention to detail and have a great deal of pride in their work. The results exceeded our expectations! They listened extremely well and couldn’t be more helpful and so easy to work with. We highly recommend Interior Trends Remodel & Design and will certainly go back to them for future projects."

"They surpassed my expectations."