
Serving Paeonian Springs, VA and surrounding areas
Approved
In business since 1972
Warranties offered
Credit card accepted
"I want to share an experience I had last week with you that I will never forget. On Friday morning I went downstairs to open a 35-year-old (enormous) freezer to remove steaks for dinner. At a distance from the utility room I could see an ocean of what appeared to be blood from the crime scene of a mass murder. Instead it was drippings from 200 pounds of prime meat and chicken that had defrosted overnight when the seal on the freezer door gave out. The meat was still cold so I could cook it immediately but I would need a new freezer within a few hours unless the state of Delaware planned to come for dinner.
I made a call to Sterling Appliance after a bit of research online. I have never made a purchase there so have no client history with the store. I explained my predicament to a very kind salesperson name Diana. She checked the warehouse and checked with her manager. Within five minutes I was offered exactly the freezer I needed at a very fair price. Best of all, her manager ,Chris Drews offered to go home, get his van, drive to the warehouse, pick up the freezer, bring it to my house, remove my old freezer and install the new one: by himself. This was not an easy job but everything was finished about two hours after I made the SOS call to Sterling Appliance. If anyone needs a new definition of personalized quality service, this is it. Sterling Appliance will have all of my business in the future.
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