Get matched with top fridge, freezer or ice maker repair or service pros in Palmer, MA

"Even with a previous questionable experience with them, I hired Santana Electric again. They did a rush whole house surge protector installation that did not follow the manufacturer's recommendations. I had to call him back to do it right. He knows how to do it right but will cut corners on the work."

"They are the best. We had a complicated / expensive problem on an out of warranty LG induction range. They figured out the problem and fixed. The OEM parts we needed were expensive, but the labor charge was more than fair. They communicated clearly at every step, showed up when promised, cleaned up, etc, etc. 10/10."

"We chose the right company to remodel our kitchen when we went with Kitchen Counsel. Mike was great to deal with from the very beginning. He was up front about what could be done, how long it would take, his prices were reasonable and I was thrilled that I could have any color cabinets I wanted. He gave us a 5 week window for completion (of course, we have an older house, so I added two more weeks for unforeseen problems). The job was completed in 5 weeks – Wow! I have to say the best part of this whole experience was working with Mike's team. I can't say enough about how much John and Jack did for us during this process. They definitely went above and beyond the task and did a wonderful job. The cabinets are custom made maple, their doors are perfectly hung and balanced, the quality is perfect. I am totally thrilled with my new kitchen and would 100% recommend Kitchen Counsel for any job. Thank you sooo much Mike!!"

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"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"This is the second time we have used Tom Works in the last 3 years for installation/repairs and we couldn't be happier with his professionalism and thoroughness. He does not do any unnecessary repairs and is careful about insuring quality work. He is punctual and cares about providing service in a timely manner. We would highly recommend."

"Phil Catanzaro was great to work with from start to finish. I appreciated him checking in before, during, and after the project. Requesting the quote and scheduling the work was seamless, and the crew was friendly, fast, efficient, and skilled. I will definitely recommend them to my friends and neighbors, and will reach out to them again for any future work."

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."

"They did a great job!"