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"Fast and professional"

"Excellent work. Great to work with, on time and on budget. Will use with the next project."

"I was delighted when I hired Quality Craftsman LLC to help me install a shower in my bathroom. I have had a Jacuzzi since my husband, and I bought this house 37 years ago. Three men came and worked on tearing out my jacuzzi and building a shower. Quality Craftsman was the only company that would build a shower the size of my jacuzzi. Other companies wanted to build a smaller shower. I would have had to replace my entire floor tile if a smaller shower had been built. What a relief it was that I found a company that met my expectations. My jacuzzi had worked great all these years, but suddenly, one of the jets developed a leak. I could not find anyone to find the leak, so I had no alternative but to change the jacuzzi into a shower. Then I found Quality Craftsman. You would think this would be a noisy job, but this was the quietest job I have ever seen done by these three workers who put in the shower. Before they started, a sales representative came to my house and helped me pick out the design of the shower tile. I could have chosen white, which would have allowed this job to be completed quicker, but I chose a fancier style they had to order. Now that it is in, I am glad I picked out what I liked. The wait was worth it. They worked quietly and built a shower I was so pleased with. Plus, all of the workers were so polite and respectful. I canâ t go without mentioning how great the Administrative staff were. Their goal is toa is to see that the customer is happy and I was. The shower built had a seat, grab bars, two shower heads, a caddy, and glass shower doors. The floor was made up of a material that doesnâ t allow one to slip. I wish my husband were still alive. He would have just loved this shower. If you want a nice shower, I suggest this company. They have all different styles of material to pick from. If you want something you like, go with Quality Craftsman LLC."

"Great, prompt work and very professional"

"We used level 4 customs to remodel our upstairs bathroom and they leveled our home to the tune of over 10k in water damage to our home not to mention the mold issue we now have to deal with in our home. Troy had 2 guys do the entire job not once checking on the work being done. We had a bathtub installed and the workers somehow installed the tub without cutting into any wall to hook up the drain. The first time we used the tub it leaked to our downstairs and we called Troy who told us it was not the tub. When he finally came out to look at the job it was determine his workers never hooked up the drain correctly when I poured water down the drain and it went all over Troy who was on a ladder in my ceiling . Two years later we have a leak again, this time much worse. The workers installed the faucet incorrectly (confirmed by 2 plumbers) and Troy says it is a faulty faucet (does this guy take any responsibility for the work his guys do). Not too mention when they did the work his driver ran over our backflow with a trailer shooting water everywhere(which my neighbor saw happen) that both the driver and Troy denied. Also the grout in tub started falling apart 3 months after the job was done. We are having to spend more money to fix the incompetent remodel that was done than it cost to do the remodel itself. After running over our backflow, not hooking up the drain causing a leak and not hooking up the faucet correctly you would think they would help resolve the issue. However , they are refusing to accept any responsibility and at this point its not even surprising. I have a 12 year old child who takes responsibility for his actions better than the adults that run this horrible business. I wish I would have never had this company do any work on my home. We are still getting mold testing and mold mitigation issues resolved and who know the cost or even worse the health issues this has caused my family."

"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"Smiley and his crew did excellent work with great attention to detail. Owner Jason was easy to work with and attentive to my needs and timeline requirements. 5 Stars to the entire company."

"We worked with S&W kitchens to remodel our kitchen. Luckily it was taking them WAY longer than they said it should because then the hurricane hit. We then contracted with them to fix the flood damage. The project went so badly that we told them not to do the bathroom. We just wanted them out of our house. They take on WAY too many projects and then don't have the subs to do the work. I thought it was because of the flood but the subs we spoke to said they ALWAYS do that. We live on the beach but most of the subs live on the east side of Tampa. Therefore they told us they couldn't be here before 10am. Then they left at 3. I suppose they didn't want to hit rush hour. The subs took no pride in their work. I'm sure if they were doing the same thing to their house it would be done right. The designer that we worked with "Joanne" said she had been designing kitchens for years but she actually had no idea how to do it. The appliance and cabinet doors slam into each other and can't be open at the same time. We had asked to have certain things done and when it was installed we asked why it wasn't to our specifications she said well that is standard. She lengthened the island 18" on her own then when it was being installed she said yes she changed it but it was on the plans. Is the homeowner supposed to go around reading updated plans? When we complained to her after installation of all these things she never even said "I'm sorry." The floors in the kitchen were not leveled before putting the lament down so there are soft spots. I'm told that will shorten the life of the flooring. Because of all of this, instead of being happy and excited with the kitchen and the rest of the house the joy was taken out of it because of all the problems. All in all a very horrible anxiety ridden project with little or no customer service."

"They did an excellent job on repair of out stairwells that were suffering from rust and corrosion. They did an excellent repair job and paint. The stairwells look brand new."