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"Excellent work. Great to work with, on time and on budget. Will use with the next project."

"We used level 4 customs to remodel our upstairs bathroom and they leveled our home to the tune of over 10k in water damage to our home not to mention the mold issue we now have to deal with in our home. Troy had 2 guys do the entire job not once checking on the work being done. We had a bathtub installed and the workers somehow installed the tub without cutting into any wall to hook up the drain. The first time we used the tub it leaked to our downstairs and we called Troy who told us it was not the tub. When he finally came out to look at the job it was determine his workers never hooked up the drain correctly when I poured water down the drain and it went all over Troy who was on a ladder in my ceiling . Two years later we have a leak again, this time much worse. The workers installed the faucet incorrectly (confirmed by 2 plumbers) and Troy says it is a faulty faucet (does this guy take any responsibility for the work his guys do). Not too mention when they did the work his driver ran over our backflow with a trailer shooting water everywhere(which my neighbor saw happen) that both the driver and Troy denied. Also the grout in tub started falling apart 3 months after the job was done. We are having to spend more money to fix the incompetent remodel that was done than it cost to do the remodel itself. After running over our backflow, not hooking up the drain causing a leak and not hooking up the faucet correctly you would think they would help resolve the issue. However , they are refusing to accept any responsibility and at this point its not even surprising. I have a 12 year old child who takes responsibility for his actions better than the adults that run this horrible business. I wish I would have never had this company do any work on my home. We are still getting mold testing and mold mitigation issues resolved and who know the cost or even worse the health issues this has caused my family."

"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"Ryan in the Winter Park location was able to help me with some design decisions and answer some questions about our potential project"

"It went terrific! Jesse and his crew did an amazing job! Jesse kept me informed every step of the way. I was not blindsided by any additional cost. He answered my questions immediately. I have 2 other larger projects that I will have him do because of his work ethic, honesty and a job very well done! I appreciate everything they did!"

"My story is long so please bear with me. My husband broke his hip and ended up having surgery and going to rehabilitation. Our bathroom was not properly equipped to accommodate his needs. I had 7 contractors come to my home and provide estimates to retrofit the master bathroom. To say that their estimates were over the moon is putting it mildly. The owner of Next level Shower and Bath was one of the last contractors to provide an estimate. He arrived on time, was extremely knowledgeable, professional and caring. He and I clicked right away. He totally understood what was needed and provided me with many suggestions. I was so impressed with his knowledge of what was needed to make our bathroom usable and comfortable for my husband who prior to the hip surgery, was using a walker and now using a wheelchair. His crew were top notch. They worked very hard and produced quality workmanship. Tim was on site everyday and constantly checking in to make sure he and his team were exceeding expectations. The end result was awesome. Both of us are enjoying our new SPA like and safe bathroom."

"Smiley and his crew did excellent work with great attention to detail. Owner Jason was easy to work with and attentive to my needs and timeline requirements. 5 Stars to the entire company."

"They were everything I could have imagined and more. From the promptness in the very first quote to always being there when he said they would be there. Javi and his whole team were totally professional, did a beautiful job, always cleaned up after themselves and was great to work with. Javi is very creative and has excellent ideas to present."

"This was our second project with Smith Remodeling (see review of 3/22/20) – this time a complete kitchen and bath renovation. Once again, we got superior workmanship, quality materials and great communication at a fair price. We were away for the summer, but we knew from our first experience we could invite Lisa, Mark and their crew into our home with confidence. Smith uses only its own crew, no subs, and has a great network of suppliers for cabinets, tile, countertops, fixtures, shower enclosures and whatever else you need. Lisa coordinates and schedules them all. Once work began, Lisa was in steady communication via text, email or phone. She sent photos almost every day. If she had a question, she consulted us before proceeding. If we had questions, she answered them promptly. The job was done in less than a month. The results were beautiful. This small company is in high demand with good reason."