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"United Home Experts does not stand behind the quality of their work, which in the case of a 20K+ project that they did for us, involved a significant oversight that rendered that work pointless. I think -- and other contractors we have brought in to look at the problem think -- that the oversight was significant enough to demonstrate negligence on their part. We hired United Home Experts to replace the roofing and the section of our deck over one of our garage bays, where water leaks had caused damage to the ceiling and walls of the garage. The sole purpose of the 20K + project was to prevent further damage due to leaks. Because of their failure to properly flash one of the walls adjoining the deck (they flashed another, longer wall), within three years, water had leaked through the wall and caused more significant damage than what they had been brought in to fix. The 20K+ was wasted. United Home Experts has refused to take any responsibility for failing to deliver on what they had promised. I have attached photos of the ceiling of our garage and the wood rot behind it. In one of the photos, the rot is so severe that the wood is completely worn through. Again, this happened within three years of contracting United Home Experts to do the work. I also attached a photo of the poor workmanship of their deck re-installation -- splitting in the joists that they had just installed. I caught the problem and made them reinstall the joists but didn't catch their failure to flash one of the walls adjoining the deck. In general, I found the company to be extremely unresponsive throughout the installation process and uncooperative in attempting to resolve this issue. The representative handling the account has been ducking me, repeatedly failing to call back within reasonable time frames (or most recently, even within a time frame he had set). We hope that United Home Experts will change course and attempt to respond reasonably to the damage that their oversight caused. The President of the company claims to be a "faith-based entrepreneur." Whichever faith that happens to be, his company reflects poorly on it, at least in our case. P.S. I expect that in attempting to respond to this review, United Home Experts will blame the installers of the original deck (since that was their explanation to me directly). They completely replaced the section of the deck and roofing where the leak took place, so that argument does not make any sense."

"Signed contract on May 8 for deck build.On May 12 rep came to my office to collect deposit of apprx $13,000. He said project team meeting on Wed & would update me then on start date etc. On Fri May 16 I had to reach out to him. He wrote the team had met & materials were ordered. An hour later he wrote back that he was misinformed & that his boss was going to call me next week. Despite this, dep check cashed. On Mon 5. 20 rep wrote back that they had forgotten certain costs & to proceed it would be $8,000 more. Not a typo. $8,000 more. No apology. Ridiculous, contract rescinded. I wrote that he could return my deposit at my office just as he had collected it. On Wednesday the 21st I got a text from "Tom," presumably the owner/boss, saying he would "drop a check in the mail" to my address. Today is May 30th, Friday, and still no check. Check at a minimum should have been overnighted. They owe me interest not to mention the deposit to hire a contractor who will honor contract. Bad."

"Everything was done to perfection."

"United Home Experts did a fantastic job installing siding & trim and on my parents newly renovated early 1800's Post & Beam Barn. The team was very easy to work with, responsive, and Professional. I would highly recommend."

"i see lot positive reviews ,but does anyone really go look at work, I gave Richard 2 roofers to do side by side ,bad thing to do ,only thing he cared about doing them the same day , he never got out truck .nor did he go on roof to see what job his borrow help did, i had shingle buckling even sent him 2 photos never came to look got like the warranty Richard gives been 4 months now still picking up nail tells gutter were all cleaned not true i had 3 pounds roof nail in gutter . vent were never sealed"

"I signed a work agreement and provided a down payment of more than half of the total bill on 5/26 to have a deck created around a pool. There was a lack of communication on their end from the start. I had to reach out every time to see what was going on with my project. They said they could start on 6/9 and did not. Then they said they could start the week of 7/14/25. I again had to reach out because there was no communication and he said they have good and bad news. He said the good news is they have all the materials in for the job, but the bad news is that their supplier sent the wrong decking color. They said the new decking would come in 3-4 weeks. After 3-weeks I reached out again and then I then got a call from David the Owner of Eagle Exteriors. David said they could not do the job anymore and would need to refund my deposit. He then said that he did not have the money to cover the returned deposit and would need 60-90 days to get back my deposit. I'm still waiting."

"Marshall Building just completed my new roof. They previously did my new windows and siding. Their customer service, materials and workmanship are the best I have ever experienced in a company. Thank you to every one of your employees."

"This company completely took advantage of my MIL with high pressure sales. She did not need her roof redone yet they convinced her she needed it and 30k$ later she has a new roof she didn't need or want. You should be ashamed of yourselves."

"Jason was prompt efficient and communicative. The job was excellent, the price was fair, and the service was 5 star professional. Will for sure call on his company again in the future "