Get matched with top heating cable for roof installers in Pauma Valley, CA

"I dealt with Leon De Anda for my roof work. Leon was honest and professional and very informative about what could be done with my roof. He offered me a few options and also asked me if there were anything specific I wanted done. I basically described what I wanted and he curtailed his bid to what I was looking for at the best price. I liked the fact that he was honest and straight forward without playing any games or try and screw me over. In the end, I decided to get a whole new roof, down to even getting all new plywood. The men who came to work on the roof were competent and professional. They went to great lengths to only bother me when it was necessary. Everyday they made a mess but at the end of the day they would always clean it up. I thought they were very professional. Leon was not at my house everyday but he was always just a phone call away. He was very accessible. Once the work was completed, Leon and myself walked around the property and inspected the work. He made sure that I was completed satisfied before everything was finalized. Protecta Roofing made a big impression on me based on the way they started and completed this job. I would highly recommend them to anyone looking to get some roof work done or even some general contracting work done."

"Overall, the job went very well. Aaron was the supervisor and was able to expedite my job to a window in his schedule that no other contractors were able to accommodate. There was a nice week between storms that he got his crew in to remove the old tiles, clean up, perform inspections and get the new materials installed. There was a minor glitch in the removal part of the job (a rain gutter was damaged), but Aaron handled it exceptionally. At the end of the job, I asked Aaron to take my phone camera onto the roof and take pictures, since I can't get up there myself to inspect. He provided excellent photos of all the critical areas of the roof, louvers, pipe outlets, etc. He even provided photos of the chimney stucco that shows extreme weather damage, so I can show them to the next (stucco) contractor for that upcoming job. Thanks Aaron."

"Very well, from estimate process through actual work. Estimate was based on actual inspection of roof (not aerial imagery). Very efficient crew. Price included a seniors discount. Tony Walker provided a clear and honest assessment of what needed to be done, how much it would cost, and when he could do the work. He then delivered big time!"

"We had 5 or 6 contractors come out over a 2 year period, that gave us quotes ranging from $900 to $7000. When we finally made a decision on a company (Protecta Roofing, estimate $1500), they didn't show up on the scheduled day, then called me a week later (when it was raining) and asked if they could come out that day to do the work. We immediately hired a 2nd company (SRS Roofing, estimate $1900), who called me the day after they were scheduled to do the work, and told me that the quote was too low and that they would send me a new quote, but never did. I was ready to give up on Angie's List all together because the contractors seem so flaky. When we got Zenith out to do a quote, I was very pleased with Bryan's knowledge, explanations, timeline and quote ($1100). He got to work a couple days later (in between rain), he cleaned the roof and sealed it, and provided us with a 2 year warranty. I highly recommend Zenith for a no bull, well done job."

"Called for standing scene metal roof installation and alternatives in additional information that might be more cost-effective for my project."

\n\nWe take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"Highly recommend Sun Energy for your solar needs! From signing up to install we couldn’t have asked for better service. This company truly cares about their customers and employees. We are thrilled with our solar panels and partnership with Sun Energy."

"I had a small roof leak. I got a few estimates, Excaliber was the lowest although they had a disclaimer that the bill could be higher if they found wood rot. They did find a small amount and there was a small extra charge but I think it was fair. I would definitely use them again after some bad past experiences with roofers, it's nice to find an honest and professional company."

"I 90% like them. They were very good all the way through the process. However, finding after a year of having the panels that I haven't produced enough electricity and the electric company is billing me a large sum of money for the difference. They are looking into it now but I don't know what the outcome is going to be. Other than that, they are a great company. I paid $30,000 for the panels and I get the tax credit this year. I never checked any other companies because I have trees out front on the south side and no other company would even put panels on my roof. This is the only company that told me they had a way of doing it, and they put the panels on the back of my roof, but still facing the south side. Since there is no other company that would do it, I have no comparison for the price. The quality of their work was great. They were all very good to work with. They should not have given me the expectations that they did. They said that their panels would take care of all the electric that I was using so outside I would be able to use my electric heat as well. It would produce enough and it obviously hasn't. They made a mistake on that. For the most part, I think that they didn't have my tree problem so it's a great company."

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In April of 2014 we decided to go with solar and contracted Secure Home Improvements to install a solar system, re-roof and build a waterproof second story (16’x16’) deck.  Initially everything went well. As the job prolonged, cleanup became a bit sloppy. I have three kids (at the time one was 6, the other 4, and the third was not in the picture) so needless to say any debris in the backyard was unacceptable.  Prior to the job they made an apparent mistake in the wood order, resulting in a pile of wood sitting in my yard during the entire construction.  At the end, when the deck was completed and the wood pile was never touched, I was informed of their mistake.  Not a big deal, but like I mentioned above it was a safety hazard because I had two young kids running around.

The roof installation seemed to go smoothly; good hard-working, efficient, friendly employees. More about the roof later.

The solar installation went smooth as well except there were problems with city inspections. On two separate occasions, inspections that were scheduled by Secure for the City to inspect the solar installation were canceled. One, because Secure no-showed, then on the second the Secure representative did not have the proper paper work to conduct the inspection.  The third time was a charm, I guess.  Because of this delay, the commencement of the solar system was delayed and I had to pay an extra SDG&E bill, which Dave reluctantly covered - thank you Dave.

The deck looks great, with only a few issues which I will cover later.  The deck could have been completed sooner but there were several days that the crew did not show up. As I mentioned above, the wood that was left during the entire job was nothing more than inconvenient.  My issues with the deck are as follows. Firstly, there is not enough pitch for the water to drain properly during rain or just clean up (hosing off, etc.). Water puddles in several spots and does not run off.  I brought this issue up with Secure but was told according to code, it was “ok” to have water puddle as long as the water evaporated within 48 hours (or something along those lines).  My issue is the sitting water, in time it will do damage.  I did not pay for an “ok” job. 

My second issue is with the stairs that were built leading up to the deck. A section of them are too steep. I have had several kids and adults slip and fall, one small child had to go to the emergency room.  We are very grateful that the family this happened to are very close friends as they informed us that for several months they were contacted by attorney’s to sue but declined the opportunity.  During the construction of the stairs, Tony the foreman assured me they would not be that bad and if any issue would arise, I could call Secure and they would remedy the problem (more on that later).  I also brought this issue up to Dave the day he came to inspect the job at completion, he assured me they were perfect and brushed it off.

Prior to commencing all work I had to get a loan for the solar system installation; to make a long story short, there was a problem on the monthly loan payment.  It was more than was promised by secure, so again to Secure’s credit Dave stepped up and discounted the price to meet the agreed-upon monthly payment.  By then, the loan paper work had already been done and the payment was to be distributed with three checks pre-filled by the bank. So Dave and I agreed that he would cut me a check for the discounted amount, which was approximately $1,200.00, instead of cancelling and opening a new loan.

As the job reached completion I called Secure to remind them of the agreement, so that when they came to collect final payment they would also have my check for $1,200.  When Secure came to collect final payment they did not have my check and I was told to call the office.  When I called the office I spoke with their office manager Lynette, and was told that the $1,200 had already been discounted and if I knew how to do simple math I could figure it out (pretty rude if you ask me).  So I attempted to call Dave to explain the issue that yes, the discount had been applied on paper, but the pre-filled checks still reflected the original amount prior to the discount.  Dave told me he would not get involved; to deal with his office manager, and he was arriving to a customer’s home and pretty much hung up on me.

So finally, once they did the “simple” math and realized their mistake they cut the check for the $1,200 and we settled up. 

The job was completed in July 2014. In December of 2014, I discovered a leak where the deck and roof meet.  I called Secure to schedule an appointment to fix the leak.  I was told because it was an outside leak, it was not a priority and they scheduled me an appointment to inspect, not repair, in January.  Once the inspection was done towards the end of January, the leak was finally fixed.  During the first appointment for the leak, I brought to Daniel’s attention the issue with the sitting water on the deck, and also about the stairs being too steep.

Nothing was done about the deck or the stairs.  Somebody did come to inspect the deck but was told nothing could be done.  I never heard back about the stairs.

In Nov or Dec of 2015 I discovered another leak, this time in my son’s bedroom.  I called Secure and let them know that my 16-17 month old roof had another leak.  They sent a young man, I don’t recall his name, to inspect the roof. He did not know the difference between a tile and composite shingle.  How do I know this?, well I was called by Secure and asked if I had tile or shingles for the leak estimate.  They provided an estimate even though I let Secure know it should be a warranty repair because it was a new roof.  So, of course more time passed while they worked out whether it should be a warranty repair or not.  Finally, it was repaired. 

During this roof repair, I contacted a project manager about the stairs (instead of relying on my complaint about the stairs getting passed on) although pictures were taken and a phone call was made to the office by the Secure roofer.  After several weeks, I contacted via e-mail the project manager to remind him of the issue. I was assured that he and Tony, the foreman who built the stairs, would come out in January 2016 to inspect the stairs.  It is now June 27, 2016 and have not heard back (I have emails showing this exchange).

From January until now, June 2016, I’ve made several phone calls to Secure and was told someone would call me, but never did. Instead I had to keep calling to ensure this time, this issue won’t get pushed aside. 

I finally had Tony come by and he agreed something had to be done.  I am now waiting for the “something” to happen.

I feel I have to add that the roof that was replaced was an old tar and gravel roof, easily over 15 years old and never had a leak. 

It has been two years since we went on-line with the solar system and couldn’t be happier.  The performance and production is almost exactly what we expected.  We have not had to pay any electric usage, although we intended to have extra capacity for future projects such as pool/jacuzzi, and we are pretty much breaking even.

The appearance and usefulness of the deck are great, the only downfall is the puddling water and hazardous stairs.

Please feel free to contact me, Secure or perspective customers.


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