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"At first Mark was responsive and replied quickly to my request for a landscape/hardscape bid. We set the initial meeting for Saturday Jan. 9th. Mark cancelled because of a family issue which we understood. We rescheduled for Wednesday January 13th. During our initial meeting Mark appeared very competent and confident. He said he'd have us a quote for our large project by the following Wednesday, Jan. the 20th. I sent Mark two emails on January 21st and 25th following up about the quote and he did not respond to either! I called him on January 28th and to my surprise he answered his phone and seemed very annoyed that I was questioning him about the missing quote and missed deadline that HE set. Mark said he was busy and he'd get it to me within the next couple days. I texted Mark on January 31st and asked if he was still planning on sending the quote and when? Mark replied, "yes. we have been dealing with snow. will have it to you no later than Wednesday (Feb 3rd)." We FINALLY received the quote on February 2nd and it was only partially complete. He only quoted us for the front house exterior portion and completely left off the extensive landscaping and backyard living space portions! Furthermore, the drawing he provided for the front stone installation was wrong. He had the stone on the wrong section of our house. This only added to our enormous frustration with Mark. Not only was his quote two weeks past the deadline, but it was also only partially complete, and the part that was done was wrong!! He said he could get us the rest of the quote by the following Monday the 8th. You guessed it, he never did!! My wife called him on Friday February 12th and told him that he needed to get us the quote by 5pm that day or we were moving on. He never replied. In summary, Mark started off professional and seemed competent. After our initial meeting he dropped the ball continuously. He missed deadline after deadline after deadline. He didn't respond to numerous emails, and even seemed annoyed when we talked on the phone and I questioned the status of the quote that he failed to send us within the timeframe that he established. This was a big project that he missed out on. We are going with another contractor and would never recommend Mark or his company based on his terrible customer service and lack of responsiveness. Mark, it will be interesting to see how you respond to this review. I read other negative reviews and you seem to get very defensive and even blame the customer. In this case you're the only one to blame. I have everything documented and you failed to come through for us multiple times. If you're too busy to take on large projects than be up front and do not string the customer along missed deadline after missed deadline. My guess is your response to this review will be timely, unlike your quotes."