Serving Plain Dealing, LA and surrounding areas
In business since 1921
Free estimates
Emergency services offered
"I called Giglio Pluming after troubleshooting and advised them that our tankless water heater had lost power, either through the unit itself or through the remote control unit that controls the temperature, should you wish to change the standard temp (120 degress) that the water heater puts out. After a 3 hour service call, the plumber determined that the remote unit was bad and needed to be unhooked. He didn’t replace it. Just unhooked it via two set screws. I then purchased, after calling noritz, a new remote and installed that remote in about 5 minutes myself. I’m not upset with the work. The plumber did restore hot water by simply unplugging the remote unit, which sets the heater to a default 120 degrees. My disappointment was that, upon talking to Noritz, the manufacturer, estimated it should’ve taken the plumber no more than 10-20 minutes to assess the problem and unhook the remote. I understand that a plumber can not be expected to be an expert on every water heater in production but they will all be fairly similar. In short, the service call should’ve lasted no more than an hour. When I queried with Giglio, I was told they dropped an hour off of the job and charged me for two so $175/ hr is pretty pricey for plumbing work. I would not recommend them again."

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