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"East Coast comfort did the most horrible thing to us, and they have treated us with utter contempt. We have been with East Coast Comfort since they began when Ed McCollum and Anthony Mongeluzi started the company in 2006. Both Ed and Anthony were to our home in the early years of their business, performing maintenance and repairs, and one of them was here when they installed our current unit. We gave them a favorable review on Angie’s List, and we have never had any complaints about them in almost 20 years, until Lisa Hawthorne. We schedule routing maintenance, so we do not have equipment failures and outages. We have repeatedly been asked by Ms. Hawthorne of East Coast Comfort to reschedule our maintenance appointments, and we have always acquiesced. This occurred again a few weeks ago, and we rescheduled for last week. Ms. Hawthorne again called the day before our scheduled maintenance appointment last week, asked again to change the appointment because of the volume of emergency calls they were receiving, and we agreed as long as Ms. Hawthorne promised we would be given priority scheduling if our system went down. The next day, our air conditioning failed, and I contacted Ms. Hawthorne. A technician came to our home on the afternoon of the next day, but he said parts had to be ordered, and it could be days before they would arrive. I have emails supporting that we requested Ms. Hawthorne to order the needed parts, and she emailed back that the parts would be $1500.00 and labor $500.00. Though we made it clear from our emails that we wanted to get the system repaired as quickly as possible, she did not order the parts and would not grant us priority scheduling. When we learned of this betrayal, we contacted William Henderson Heating, Cooling, Plumbing, and Electrical Services. They worked us into their schedule for same-day service. I have an email exchange that proves how disdainful Ms. Hawthorne was to longtime customers of East Coast Comfort, both of us senior citizens, and one with a cardiac condition. A request we made to Ms. Hawthorne to speak with Mr. McCollum or Mr. Mongeluzi was ignored. In other words, other people had their systems repaired because of our kindness, so we can swelter in the heat and humidity. I consider their behavior toward us to be elder abuse. Good riddance East Coast Comfort, we are now receiving our comfort from William Henderson."

"Job done fast "

"Gen 3 came out, gave us a couple options to choose from, and performed the needed maintenance. Went smoothly. Thanks!"

"Jeff and his team did and excellent job with the installation of two Daikin HVAC units. I had many questions about the units and install and they were quick and thorough in responding. The price and warranty were competitive with high end brands. The crew was courteous and professional during the two day install. They were the only company that included replacement of the coolant lines, rather than just flushing the old ones. So far the Daikin variable speed AC units are exceptionally quiet and the house is very comfortable. Would recommend Ace Home Services and Unique Comfort without reservation."

"Really excellent installation of Daikin FIT heat pump with a gas backup furnace. This allows dual fuels, gas or electric. It's 15F right now and the heat pump is a bit slow bringing my rowhome up to temperature, but is working fine. It's good down to 0F, and Philly rarely gets below the 20's. Installers were great and highly experienced. No surprises! The job was the most carefully spec'ed I've ever encountered and they saved me money by not having to use my old flu which needed an expensive relining. Techs did careful, neat work, were highly experienced and courteous to deal with. Overall, I'm very happy and would use Unique again. They are not cheap, but the price was certainly fair given that it's essentially two heating systems and it's a high quality, high-efficiency system. "

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"

"Did a great job."

"professional "

"Eighteen months ago they put in a full new system (gas furnace, air handler, AC) a total cost of over $11,000. Now, I am selling my house, and the buyer inspectors found the wrong gauge electrical wire was run from the electric panel to the AC unit. It could be a fire hazard and needs to be corrected. Today they came to my house to check the work and agreed it is the wrong gauge wiring that was used and left saying they would come back tomorrow and replace it. Two hours later they called me and said they reviewed the paperwork and said since they reused the wire from the previous unit even though they should not have it there, It will be close to a $500 charge to run the correct wire. So just to know that is their a version of standing behind their work."

"Horrible customer service. Paid approximately $5,000 to have a water heater replaced and the very next day it wasn't working. The manager gives horrible service and I would recommend hiring any other company. I wish I could leave negative stars because one star is about 10 too many."