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"Excellent, Toby provided constructive suggestions for the plumbing work to be performed, and did a super job! While his price was not the least expensive it was competitive. He ensured there were no leak before he left and even our maintenance men commented that his work "was first class". We were so impressed we are looking at having Toby do some smaller plumbing work in the individual units. We would recommend Toby and Rooter One to anyone no matter a big or small job."

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I wanted to take a moment to share because I think in today’s world it is rare that expectations are met or exceeded in a transaction and many times the promises made fall woefully short of the expectations promised.

 

I had never used Cleary Plumbing before and I read the reviews and called and spoke to Chris Cleary on Wednesday of last week.

 

I knew very early on he was not only knowledgeable but customer centric in his approach to the customer experience.

 

I had a wax ring leaking and “waste water” was flowing out from under the toilet.

 

Chris did not have an opening last week but said if I wanted to call back and confirm he would put me in the schedule either Monday, Tuesday or Wednesday.

 

I called back Friday and he put me in for Monday at 8:30 a.m. and told me the name of the tech was Clem who would be arriving.

 

I was called as promised about 30 minutes before Clem arrived.

 

Clem was a pleasure to work with and he shimmed the toilet because even though the tile looked level there was a difference from one side to another allowing the toilet to move after the bolts were tightened which was causing the wax ring to be damaged and allowing the wax ring to leak as the integrity of the wax ring seal had been compromised by the toilet sitting on tiles that seemed level to the eye but were not absolutely level on both side of the toilet so that the toilet could be properly secured.

 

After shimming, the toilet still leaked because the drain was offset and he put in another additional wax ring and re- set the toilet and did what none of the previous plumbers ever did.

 

He filled the toilet with water before mortaring the toilet to the floor and flushed the toilet a number of times to make sure there seal was tight and that there was not any waste leakage.

 

He then tightened the closet bolts on the toilet and mortared the toilet base to the floor and cleaned up.

 

Clem has a heart to please and takes pride in his work and when you tell him that he did a terrific job he appreciates it.

 

Clem than changed out the cold water cartridge on my American Standard faucet.

 

Clem laid down a work mat when he worked and worked clean and professionally without wasting any time.

 

He even put on shoe covers before coming into the house.

 

The price was competitive and Cleary Plumbing from what I experienced on my initial transaction runs not only a tightly run professional business but works very hard to meet or exceed a customer’s expectations.

 

 

 

Alan Perry

 

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"We dealt directly with Steve. He 100% knows what he's doing. The city hires him for all kinds of things. We checked out quite a few competitors for water softener prices. Really no comparison. We ended up buying a water softener on Craig's List and then purchased the whole house filtration. Steve exceeded our expectations on the installation. YES I would use him again. Very knowledgable and competitive pricing."

"Excellent work. Tony did what he said he was going to do and when and he stuck to his price! Definitely hire him again"

"It was an excellent service and he's a nice guy."

"After downsizing we were in need of a space for our books, dvds, and photo albums.  Carl came up with the solution for our sitting room.  His solution also saved us space by mounting the television on the newly built unit.
Carl was punctual, pleasant and worked barely stopping for lunch.  I asked him to make some alterations to his design while he was building the unit and he had no problem with it.  I would highly recommend him.  We are thrilled with the finished result!


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"It was very good and he was with his wife. They were very personable, kind, considerate, they did a good job and they were a little expensive."

"Jean showed up, gave us a quote, and we hired him. He showed up and in 4 days, he cleaned out the whole bathroom, except tub. The closet was full of mold due to water heater "dying" and we weren't home (snowbirds), floors were no good. He rebuilt the closet, and floors that were rotted, then replaced everything, water heater, toilet, vanity, and did tiles on the floor. WILL DEFINITELY HIRE AGAIN, in fact, we have asked him for a quote on another job!"

"Called me IMMEDIATELY which is the first thing that impressed me. Thoroughly explained the process and was hundreds less than the competition. The installation process was fast and efdicient!! In addition, installed a commercial grade water heater which will last for a long time. A++++"

"Everything was great and he was on time."