
Serving Portsmouth, RI and surrounding areas
Approved
In business since 1983
Free estimates
Emergency services offered
"TLDR; Marshall Building does great work and genuinely cares about providing quality service to their customers. I had Marshall Building re-do the siding on my house. This was a large job: 3500+ sqft of siding, multiple levels, and new gutters with installed gutter guards. Given the size and cost of the project I put the bid out to 7 companies. Their quote came in the middle of the pack. You are not getting the price you would from a guy with a truck…but also they have the warranties and clout to back up their price. The co-founder Dave Marshall is the one who came to inspect the house and provide the quote. He was very knowledgeable, answered my questions plainly, and while definitely a salesman, he didn’t try to keep up-selling me. The two major reasons I chose Marshall over the other six companies: 1) They have the expertise to ensure a great final product and warranties to back them up and 2) The genuinely care about providing quality service. There did end up being a miscommunication with the job. I had specifically requested that a Tyvek Vapor Barrier be placed over the existing siding, then a 3/8” foam board, then the new vinyl siding. I was warned that this would result in some aesthetic problems, but I was stubborn and wanted it. I’m a function over form kind of person. When the work started, I didn’t think to check that they used the extra layer of foam board. It turns out they did not. I was livid. I wrote an email trying to get an answer as to why. Shortly, I received emails and calls from both the project manager Taylor and the co-founder Dave. They apologized for the miscommunication, promised to track down how it happened and ensure policy fixes would be made to make sure it didn’t happen again, they were even willing to strip the siding and re-do the job as I wanted. But they also explained that there was no functional benefit for the foam in my case, and that not only would it result in aesthetic issues (sunken windows, etc.) it would reduce some of the functional aspects of the siding (water tightness due to artificially inflating the size of the channels needed to cover the extra 3/8”. Etc.). Doing independent research, they were right. Going over smooth existing wood siding, it is better to just have the vapor barrier. I just wanted the foam panels because one of the other company’s sales person told me how invaluable they were. And the job came out great. Pictures attached. But what really what compelled me to write this review is how they handled our miscommunication. By all objective accounts, I was in the wrong. I wanted something that was not in the best interest of my house. And I was a bit of a jerk about it. But they were quick to respond, there was no passing me off to someone else to have me repeat my complaint, I was met with sincere empathy that I was not happy and a willingness to find a resolution. All the while maintaining an integrity of ensuring that I receive a quality product. So if you want quality service, Marshall Building is the way to go."





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