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"Preamble: I purchased my home from a party who had a new roof installed by All Star in October 2013. The home was purchased in August of 2014, and was specifically advertised as having a brand new roof among a few other things. The following account is factual and objective. I am trying to check my feelings toward All Star and focus on the full consumer experience. December 2014: Had the scuttle attic completely re-insulated (blown and spray foam) -- including the area by the chimney. All work inspected by my municipality. June 2015 (less than 2 years after install of the new roof): During a remodel in our home, we witnessed some new and historic water staining to the drywall being installed near the hearth of our home. Some of this staining was new from a rainstorm we had the day before, and other was more historic -- from previous roof issues relating to water. I pulled permitting records and found All Star did the roof back in 2013. I contacted them to come out and inspect the roof for leaks. All Star came and stated that they believed the chimney to be the culprit -- recommending that it be sealed in mortar cracking. Sealing was completed shortly thereafter. June 2016 (less than 3 years after the new roof was installed): I was having 2 different plywood pieces of soffit replaced, and noticed quite a large area of dry rot under the soffit once it was removed (this dry rot was directly below the historic drywall staining I mentioned earlier). A couple joists were rotten and not structurally sound, and some of the decking was rotten as well. There was some restorative work done to the decking, but the rest of material should have been repaired BEFORE a new roof was installed since the area was easily accessed. I called All Star and the agent stated that they would look into why that wasn't done (this gentleman was "new" to All Star and that the work predated him). This agent also stated that this "didn't look like All Star quality work". I was then told that the records they had on file showed that the former homeowner had passed away during the install. The agent suspected this was why they didn't address the bad material -- presumably because they wanted more money to address the rotten timber (this is my personal speculation). Since the area was dry and I didn't see any signs of new moisture, I elected to have the person repairing the soffit sister up a couple new 2x4s to strengthen the area and reseal it. Summer 2017: I had the chimney redone by a master mason. All tuck pointing was done above the roof deck. March 2018: I witnessed a small amount of water slowly weeping from the soffit where the dry rot was found in 2016 (under the fascia -- coming from within the roof). It wasn't a great deal of water, but because I knew the area had been of concern in the past, I wanted to have All Star look at it. They came out promptly and took a look at the affected area. They also crawled around in the scuttle attic to see what was evident in that area. After looking for 10-15 minutes, they stated that they thought the attic insulation needed more work done by the fireplace, and that the area may be producing trace amounts of moisture from warmer air escaping into the cold attic in the winter -- in turn causing frost that turns into the small amount of water during melting. They also said it could be as a result of heaving of ice from melt and thaw on the roof itself. The conclusion of that visit was that they would come back and look at the roof once the snow melted (within a week or two), and pull together numbers for what they proposed for insulation work in the event that was the culprit. April 2018: I receive an email quote from All Star with projected costs for tearing off the roof by the chimney, adding in new insulation and rebuilding the roof in the affected area. $4,500 worth of work for a roof that wasn't even 5 years old -- and with a track record of documented historical issues. I point out to All Star my frustration that they're asking for a substantial amount of money without actually confirming the root cause of the problem -- or even visually inspecting the roof free of snow. At this time, I also questioned why the material under the new roof wasn't properly addressed (the historic drywall staining, or the couple rotten 2x4s). This was a clear indication that the area was problematic when the roof was replaced in 2013. AND, if they had the roof off in 2013 when they repaired it and saw this damage, why would they not have addressed this insulation concern then as well?... Even if the consumer decided they didn't want to pay more for the fix, I would think it was a necessary enhancement to avoid a potentially chronic problem. Their response was neither helpful or solution-oriented. They cited that the roof is out of the statutory 2 year warranty mandated by the state, and that the contract was executed with the former owner -- not me. Essentially, they claimed that they owed me nothing as someone who was not party to the original contract (the contract they just argued was already satisfied, since 2 years had elapsed). I stated that this wasn't a satisfactory conclusion, and that I wasn't asking for free work to be done -- just that we (All Star, and the consumer) work together to find an affordable solution where both parties can rest knowing the issue had been addressed properly. After receiving another email shirking responsibility of any kind but stating that they'd be happy to do the proposed work, I stated that I would simply leave my comments with the BBB and other word of mouth. I then received another email from the All Star offices (Jamie) stating that they would no longer even visit the property to talk about solutions. I placed a call to Jamie (and left a voicemail) in hopes that we could still civilly discuss options that don't involve me halfway re-roofing my home 5 years into the "new roof". I received no return call. My experience with All Star was unfortunately not a good one. Even with supporting evidence (dating back to within the 2 year warranty period), and backed by common sense (you don't build on bad materials when you know of an issue -- especially when you have the opportunity to resolve it with a couple pieces of timber and some spray foam), All Star elected to frustrate a consumer instead of helping them find a respectful solution."