Get matched with top fridge, freezer or ice maker repair or service pros in Prospect, OH

"This pro provided useful information via a virtual (online) video consultation. Since this service does not send technicians to the home, they did not do the actual work. I am considering whether to order parts and try to complete the repair myself or under their virtual direction."

"After looking at the cooktop, Andrew said that we could order a new one, or he would try to repair the old one. Fortunately, parts were available and he was able to repair it. He pointed out that the quality of older products is sometimes better than new ones. We are pleased with our decision and with Andrew’s work."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Very good. Would definitely hire again."

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."

"These people have a screwed up billing process where they bill you multiple times for a single service. Then they send you to collections. They admit they were paid, but refuse to change their records. They ignore you and mess up your credit. Report them to attorney general so they see the trend with this people. I can't be the only one. Go to another appliance service that has their act together. Run away from economic Appliance service."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"The pro was on time, explained the estimate. Then he did the work expertly and cleaned everything. He answered all my questions. "

"My husband called them for refrigerator repair and paid the $90 for them to come out. The repair person took photos of the back of the refrigerator and said refrigerant was leaking and showed my husband the photos. He was going to give the photos to the 'refrigerant specialist'. After days of no follow up, my husband called back and was told they had no idea what was going on because there were no notes. After finally receiving a call back we were told it would be $1500 for the repair. Obviously we got a second opinion. What we found out was disturbing. THE PHOTOS WERE NOT OF OUR REFRIGERATOR AND THIS IS COMPLETE FRAUD. The refrigerant is not leaking and there is 0 liquid on the floor as in the photo. If you find yourself reading this I hope it is before you are scammed by this company."

"Great! Robert Strait is five star. He was professional, honest, and very thorough. He even called that afternoon to make sure that everything was still running smoothly. The last few minutes that he spent with us was a lesson in what to expect in the future with our aging air conditioning (which he fixed in far less time than I thought it should have taken). This guy is a keeper!"