Get matched with top sump pump or interior foundation drains installers in Red Hook, NY

"I felt the need to write this review, although technically Greg and I have never done business. In the recent round of rain storms, my sump pump stopped working as it is supposed to, and I ended up with about 5 inches of groundwater in the basement. I was able to get the sump pump working again, but 3 days after it stopped raining, I was still getting a lot of water in the pit. I found a sticker for Contractors Waterfproofing, and figured they might of installed the system for the old owners, so I gave them a call. From the moment he picked up Greg was service oriented and responsive. He asked for my address to look up the job, and when he couldn't find it, he called back within 5 minutes to ask what was going on. I explained the problem, and he immediately told me that was normal for my part of town, and told me I just needed to replace the pump and I would be fine. He offered me a price that was half what his competitors charge, and was willing to explain the whole job in detail."

"Long, took 11 1/2 hours. They had warned me that it could though, and that there was no way to predict if this install would be a long one."

"Roger and his crew members are professional, friendly, knowledgeable, and efficient. They did a fantastic job waterproofing my foundation and regrading. They were very respondent to any and all concerns I had regarding what I needed and wanted done. I highly recommend their services."

"They have replaced my water tank, water heater, and water pump and Iâ  ve hired them to replace my sewer line"

"Anji recommended four plumbers. Cassidy was the first to respond on Friday afternoon. One other plumber responded but I could not understand his heavy accent, and he asked me if I wanted him to replace the whole burner assembly. That made no sense to me and I questioned him about it. Suddenly he became "too busy" and hung up the phone. Another plumber didn't respond until Monday morning. Too late. The fourth plumber never responded at all. Cassidy asked if it was an emergency or could wait until Monday. I said Monday. and asked what time? I did not get an answer on Friday. Around 8:30P I called and got an answering service which told me that I wouldn't get a response until Monday because their office closed at 8:00P. I had asked about what time on Monday before 6:00P George arrived Monday morning. He was friendly. He knew what he was doing. He replaced the thermocouple. All work was done neatly and professionally. We have hot water again. I'd use Cassidy again."

"I was recommended to call Rinaldi Plumbing when a plumber I had engaged was injured and unable to undertake the project. We needed a new vanity cabinet installed, re-using the old faucet, and a new shower unit installed in a claw-foot tub. I called Joe Rinaldi who was both courteous and businesslike. We were able to arrive at an estimated fee for the job by exchanging marked up photos. Joe arranged to carry out the work at very short notice, arrived promptly and got the job done efficiently and professionally. I was impressed by how conscientiously he approached the work, and by his creative problem solving in our old and slightly quirky house. I’m happy to recommend Rinaldi Plumbing Services"

"I suspected a toilet might be leaking into our flooring, so I asked if a technician would come out to the house and run a camera through the toilet line to look for a leak (a service many plumbers do not offer). We are nearly an hour from the office and outside the service area, but the office manager spoke to the owner and he agreed. The technician came, inspected the area and toilet, and then said that he was sure the problem wasn't the toilet. He made other suggestions for how we can diagnose the leak (which don't result in money for his company). He did not charge for the service call! Truly an unusual and positive experience."

"Chuck, Alex and Naki did a great job. Lots of attention to detail. Walked me me the whole process so I would feel comfortable"

"I contacted several local companies when I wanted to get estimates for central A/C installation. I heard about JSP through the list serve at my place of employment and since the review was very positive I added them to my list. Four companies came out, one company never returned my calls to follow up for the quote, another suggested a system that I knew wouldn't work in my home (not enough attic space) and two companies followed through. JSP was one of those companies and what made the difference were the following: 1) JSP stands behind it's estimate and product. Your installation won't wind up being $1,000 more because of X, Y & Z - when they give you an estimate - that's the estimate. 2) They are THOROUGH. Not only did the technician take time to ask my my needs, my family's lifestyle and walk through and around the outside of my home - he thought about aesthetics as well. 3) The estimate is provided on the spot, hand-written, and explained in detail in case there are any questions. You don't have to chase them down to get the estimate or ask your last minute questions. 4) They are meticulous. Before beginning work they send out someone to do a walk-through to make sure every i is dotted and t is crossed BEFORE work begins. 5) Staff. THIS is where I cannot say enough. My situation was not the normal situation of someone calling to have Central A/C installed - there were extenuating circumstances and Ellen not only listened but she remembered, EVERY time that I spoke to her. I called JSP in February so the timing wasn't urgent and I made it clear that I had time . . . if Ellen and I went three weeks without speaking because of vacations, holidays, or because I just didn't get to it - she remembered me as if we had spoken the day before. I didn't feel like a "customer" - I felt like part of their family, as corny as that sounds. My calls were answered the same day, even if they weren't pressing and even after 5 pm. John, the owner, came out himself and spoke with me about my options as I looked to finalize what was discussed in February. I've never had such amazing customer service for something household related. You'd expect that when going to a spa, a hotel or buying a car - but in this case, they went above and beyond. I really cannot recommend JSP enough. If you want to work with a company that cares about your needs, preferences and your family - they're the ones to go with. If you don't care about service or follow through then you can go with anyone - but I truly believe JSP has the right idea about customer service and I hope they continue to grow as the good guys should. *No, I am not related to anyone nor did I know anyone at JSP prior to calling them for an estimate!*"

"Mattia was great! I had him come by next week and install a new sink and cup washer in my kitchen, I would 100% recommend him and will be calling him in the future."