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"Please see the earlier review (3/12) for context. I wanted to take a moment to share my experience with Mt. Valley Foundation Services regarding our sump pump installation. Overall, the team did an excellent job with both the initial installation and the subsequent repair of the discharge lines, which had come apart over time. They were professional, transparent, and truly seemed to care about the project. The only challenge I encountered was not with Mt. Valley Foundation Services itself, but rather with its parent company, Ground Works. From my experience, Ground Works has acquired many smaller foundation companies across the U.S., and it seems they may be struggling with logistical coordination. The call center they use is not very user-friendly, and I experienced multiple miscommunications and scheduling errors. Unfortunately, this puts Mt. Valley Foundation Services at the mercy of Ground Works' logistical issues. That said, I highly recommend working with Mt. Valley Foundation Services. My advice is to obtain the names and direct contact information of the service team when booking—this makes future communication significantly easier. Once I was able to reach the team directly, they went above and beyond to accommodate my needs. Living in a flood-prone area, I feel confident that the sump pump project they completed will be a tremendous benefit to our home and property. A big thanks to Danny (the manager) and his team for their outstanding work!"

"I'm very dissatisfied with this company as a whole. After giving my deposit, I was told they would be to my home on a set date and time. They didn't show up on set date and didn't call or text as to why no one showed up. After calling several times, the next day someone calls apologizing profusely but gave no reason as to why the workers didn't show up. When you finally get them to come, they start the project and then the cat and mouse games begin! They'll call and say they have to finish another project and would be there a little later and then call back because that other project ran longer than expected. It's now 4 months into what I was told would be no more than a week! Calling the company itself about what's going on or complain is absolutely impossible, if someone does answer the phone, they give you the run around. Parts of my electrical was messed up by their worker, I was told that they would take care of it right away. Lies, lies and more lies with this company!"

"I hired Arborscape to trim a tree in my front yard. Once I returned home to view their work, I could barely tell anything was done. I reached out to Keith about my concerns and he said they would “make things right.” After weeks of me reaching out to see when they would return, the owner finally called me to say I need to find another company to complete this job as they are down a crew member. He was very rude and told me to stop asking when they would complete the job they were hired to do. I would not recommend using this company. I feel like I have been scammed!"

"We would give zero (0) stars if that was available. We were extremely frustrated and disappointed with Tyler Prowell/Prowell Construction and now appear to be out over $16,000.00. We hired Tyler Prowell/Prowell Construction for a backyard project and ran into numerous issues. We paid a partial deposit of over $27,000.00 in August 2022 for upfront costs and project materials and work started October 2022. A privacy fence was built, our backyard and patio were excavated, and a drain pipe was installed between October 2022 and January 2023. So after 15 months of limited to no progress, limited communication, and a variety of excuses; we had to terminate the contract in January 2024. Upon termination, Tyler Prowell/Prowell Construction stated via email that he would begin the process of returning the over $16,000.00 balance due for work that we paid to have done but he never completed. We have not received any of the remaining $16,000.00 to date. We have attempted numerous times to contact Tyler Prowell/Prowell Construction, along with our attorneys, but he has not responded to any form of communication. We now have to hire a different contractor to repair the damage to our backyard and complete the project."

"This project was a breeze. Hunter communicated when he would be onsite and how long it would take. He was punctual and did exactly what he promised. What impressed me most was how he kept me informed about the project and his total professionalism. I am going to use his services again within the next three to four months. I highly recommend him."

"Designed and installed beautiful area by my pond, but never gave me, as promised, designs for the rest of my yard. After contacting them numerous times over the course of a year, they offered to give me referrals for other landscapers. Guess they’re too busy for private residential jobs."