Get matched with top bathtub installers and replacers in Rising Sun, MD

"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"Did a good job very professional "

"Much needed shower replacement"

"Very professional. Got in (used tarps where needed). Did a fantastic job and got out in 1 day (cleaned up and removed old materials). Followed up with us to make sure that everything was to our satisfaction. Will use this company again!"

"Not good, the contractor showed up late, if at all. He installed cracked tiles, built a crooked knee wall, tiles were loose, left the place a mess, and damaged the carpet. Upon exiting the home after being fired, he vandalized the property. He scratched the new shower pan and tub with a box cutter. I criminal charge is pending due to the damage."

"First, can I just comment on how professional Mr. Rooter was from the very first phone call to schedule service. Since it wasn't an emergency, they had me choose from selected "2 hour windows" where they were committed to arriving. They sent a text with a photo of my expected tech (what a great feature so you know for sure who is coming to your house, especially these days), and emails as reminders. Plus the tech (Zach) called when he was ready to come and asked me if the time was still ok with me. How convenient! He put little booties over his shoes each time he entered my home. He was clean in appearance and personable from the start. Truly very friendly and I felt comfortable having him in my home. Zach has 15+ years experience according to the little bio Mr. Rooter sent me ahead of time, and it shows. Jacob, his trainee with a few years experience, was on his way to becoming independent very soon. Just needing to learn the Mr. Rooter ropes. I wanted a kitchen sink sprayer installed. Love those handy things but never had one because for some reason my dishwasher's aerator was located in that same spot. Zach explained to me how things have changed over the years, showed me how the sprayer and hose would connect under my sink so that nothing would back up, and all in a manner that I actually understood! Then he and Jacob worked together very quickly to get my sprayer installed and and working. Who knew such a small thing could bring so much joy. While he was there, Zach asked if he could inspect my plumbing or if I had any other concerns. I mentioned my toilet made bubbling sounds for quite awhile. He said he would take a look. I thought maybe something was caught in the line. He inspected with a camera but told me he doubted that was the case as usually if there was an air pocket or something with the sewer, I would also hear bubbling in my shower and sink in the same bathroom, which I never have. After camera inspection was complete and nothing was in the line, and since my toilet was 22 years old, he suggested a new one might be in order since I didn't like plunging it. He told me he could install it at that time if I wanted it since it was in the window of time allotted for me and he didn't have another call to attend to right away, or he could come back at another convenient time, whichever I chose. (There is some sort of good discount to have work done in the same day, so that was a plus!) Well, he and Jacob had 2 styles (round or oval) of Kohler toilets to choose from on his truck, high efficiency (half-flush and full-flush) with "quiet-close" toilet seats included to boot. Those seats are awesome when you have kids who just slam everything down, ha. I think they had that toilet done within an hour from start to finish! BTW, this was written by the woman of the house, but Zach willingly spoke to my husband over the phone about the toilet while he was here, so I didn't feel any pressure to make a decision on my own. So now I am scheduling a time for Mr. Rooter to come and install a sink basin in my garage for dirty clean up jobs. Zach was able to figure out how everything would connect from my basement and inside bathroom to my garage. He also said he would do a full sewer inspection with his camera when that happens. Can't wait....really. They are knowledgeable, professional, respectable, and very nice too!"

"Don't waste your time because that's all this company will do is WASTE YOUR TIME. I had an appt for 10/20 between 8-12pm. Never got a call, nor a visit. Called to find out why an d was told that they sent a text informing of running late which I never got. Received callback from Nicole informing of non received text stating she would set up visit so that I would be 1st stop. I requested today 10/22 and was assured she personally would call me around 8:30am and tech would be here by 9am. It's now 9:37am and I've again yet to hear from Nicole nor a tech. DON'T WASTE YOUR TIME BECAUSE LEN THE PLUMBER SURE WILL WASTE YOUR TIME. UNPROFESSIONAL AND NOT RECOMMENDED!!!!!"

"Extremely disappointed with this company. They do not stand by their guarantees. Did install shower in one day. Was not provided with the shower head I ordered. Calking and trim work was very sloppy. Went through the shower wall into my bedroom, did sparkle wall and left it. Shower doors have leaked and was finally told six months later that there is nothing they can do to correct the issue. Originally quoted $24,000.00 for the walk on shower, eventually agreed to $11,500.00. Completely dissatisfied with my shower. Once they get their payment, they are done."

"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."

"Outstanding workmanship and professionalism! Joe and his crew were meticulous in the work they did and in keeping the area neat and organized. I was always kept up to date on progress and always informed on what to expect with scheduled deliveries. Joe and his crew were always on time and the attention to detail was just excellent. Highly recommend!!!"