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"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"Their consultant was on time and very knowledgeable. I ultimately decided to move forward with a new Roof and replacement windows. My Roof was done roughly 2 weeks later and my windows were just completed. I am very pleased and look forward to the energy savings this winter. The architectural shingles really look good and have gotten me a lot of compliments from my neighbors."

"The service was great! Dominic, the owner, was knowledgeable and the crew of guys who replaced the roof did a fantastic job. Highly recommend!"

"Found Sentri on Angi. Jeanette and Violet were very pleasant and efficient in getting a contractor to me in the time frame needed. The contractor was excellent and the roof looks great! I would definitely work with them again if I had additional projects."

Home contractors

"Signed a contract to replace the roof, replace some windows, install new hardie board on chimney chase. The workmanship from all three crews was outstanding. All repair issues were addressed, and colors were closely matched. Supply issues with window materials and hardie board, so don't expect quick installation until after the materials come in."

"Home Genius replaced a roof and gutters on my single family home and detached garage. Each job was professionally done and completed in one day each. The roof replacement required the Home Genius team to remove the snow to remove and replace shingles. This was accomplished with speed and efficiency. The gutters were installed in less than one day and included gutter guards. The roof and gutters both have outstanding warranties. I highly recommnend you consider Home Genius."

"Thank you James Im, Antonio and crew for an amazing experience and a job well done! It is rare these days to find a home improvement company that you can trust from beginning to end. AHC staff and representatives ensured that every detail from estimates, to coordinating delivery of materials and quality control of installation was performed to the highest standards and exactly on time. James and Antonio/crew were attentive to our every question and concern, and in the end made the experience with AHC a memorable one worthy of the highest level recommendation. Bottom line: If you choose any other roof replacement contractor - you will be making a mistake!"

"I hired this company based on reviews from Angie's list.  My experience was a bit different than the A + rating they had.  The answered my call for a quote and arrived on time.  The communicated in Spanish about everything.  We all walked the house together and I pointed out everything that needed painting.  We had a discussion about the master bath, the last words I heard George senior tell me was "we can fix this".  They quoted me a price of $3400.00 and said if I got everything done at once, he would take $200.00 off.  I didn't get other quotes because I just moved in and time was a factor, so I can't really comment on price.  During the week, they dropped of a large paint sample thing to make may choices from.  They arrived early to start the two-day job, a Friday and a Saturday.  They finished the job on Saturday, as promised.  My master bath was not painted, the wood on the steps was not painted, they removed all the drapery hardware and it was tossed out apparently, they took a blind down in the master bedroom and I had to remind many times for them to fix it, they did with crazy glue.  The walls and ceiling are beautiful but the trim is horrible.  I am still painting over spots that were missed or the paint was wiped off when they cleaned the floors.  There was a quarter sized drop of paint on my maple dining room table.  There was a large spot of white trim paint on the colored wall in the hall, but worst of all I continue to clean small spots and areas where there is white paint on the oak floors. They did do me one favor and lift a TV back up above the fireplace that had been taken down for painting. They did leave all the extra paint in the basement, one bucket not closed and has a paint roller floating in it.  The worst thing was them teasing my dogs and getting them agitated and pushing each other towards them and laughing.  Overall, I don't think I had an "A" experience.  Unfortunately I would not recommend them or use them again.
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"Mr. Daniel Wold was refreshingly professional, vastly knowledgeable, and eager to ensure that my problems were completely resolved. I would highly recommend him to others and will always call him in the future, first, for all my roofing needs. He has become my new "Roofer Guy"."