Get matched with top central a/c installers in Rosenhayn, NJ

"Photo of Hutchinson - Air Conditioning, Plumbing & Heating Hutchinson - Air Conditioning, Plumbing & Heating Hutchinson installed my high efficiency furnace, a/c unit and hot water heater about 10 years ago. i have had an annual service contract with them since then. They come out every 6 months for routine checks so no other company has touched the equipment since it was installed. at the last service check a few weeks ago the technician told me that the seal around the flue pipe wasn't proper and it was leaking. he showed me a picture of a red sealant around the joint that was pvc pipe. he quoted me a price of $500 to repair it that i agreed to. it took him about 20 minutes to replace a 6 inch piece of pvc pipe. over the next week the amount that i paid wasn't sitting right with me for what had to be done especially since Hutchinson had done the install and therefore they didn't do it right the first time. I called them last week and explained all of the above and asked for a call back that never happened. from dealing with them thru the years i think their techs are incentivized to sell products or expensive repairs. they tried many times to install an ultraviolet air cleaner even though i already have a carrier air cleaner. They are Hutchinson in name only. I looked them up and they are owned by a private equity company that seems to specialize in buying family owned plumbing and hvac businesses. So buyer beware before you let them in your house. as for the hot water install the young plumber used a piece of scrap pipe for the hot water return. fortunately i went to the basement a few hours later and it was leaking because it wasn't soldered correctly. I turned off the water supply and the on call experienced plumber had to come out that evening and redo it and took back the scrap pipe to show his supervisor. other issues with Hutchinson include the time one of their technicians foot went through the attic floor and put a hole in the 2nd floor ceiling. Accidents happen and i was glad he wasn't injured. i contacted Hutchinson and they agreed to cover the cost of the repair. I got a quote and sent it to them and they approved it and i paid the contractor to do it. The problem was getting them to pay me back. They are strictly COD when they come out, but it took many many calls to get them to pay me. Either they were in a meeting or gone for the day and even thought i left messages it took at least 6 or more tries to get them to pay me when they realized i wasn't going away. then there was the issue with the pressure booster we have for our sprinkler system. it started to leak and was still under warranty. Hutchinson took it out and said they would take care of sending it back to the company for a replacement. I called a few times over the next several months and couldn't get an answer as to the status of the replacement. as a result i couldn't open my sprinkler system for the season and the plants and grass were not looking good. Finally i called the Slimer company myself to check on the status and Hutchinson had never sent it back to them. After that both Slimer and myself had to make multiple calls to Hutchinson to find out where it was. In the meantime the Slimer company was kind enough to send out a replacement."

"They were great"

"Peter was exceptional at his job, very knowledgeable. Inform me each step of the way during the process, very professional."

"We use Laury for repair and maintenance of our heating and cooling units for our rental properties and each time we need something done, the staff at Laury never cease to provide quality service. The technicians are always knowledgeable, thorough, courteous and pleasant. We recently had an HVAC system installed in one of our units and the home is rather large and is over 100 years old and there was not a whole lot of empty space to work with. The guys at Laury were able to install the system and all of the duct work and components involved neatly with the age and make-up of the home in-mind. They were pleasant throughout the entire installation which took almost a week. They were always on time and always communicated the process with us. Laury is a trusted business with many years of experience behind them. Prices are also extremely reasonable given the cost of services right now. Warren you are the man!"

"Excellent, very good. They are professional and reliable."

"They were professional, and they did a very well job."

"Everything was performed in time and professionaly. Robert was very accomodating and polite. Will hire again."

"Very well. Was very informative."

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"

"East Coast comfort did the most horrible thing to us, and they have treated us with utter contempt. We have been with East Coast Comfort since they began when Ed McCollum and Anthony Mongeluzi started the company in 2006. Both Ed and Anthony were to our home in the early years of their business, performing maintenance and repairs, and one of them was here when they installed our current unit. We gave them a favorable review on Angie’s List, and we have never had any complaints about them in almost 20 years, until Lisa Hawthorne. We schedule routing maintenance, so we do not have equipment failures and outages. We have repeatedly been asked by Ms. Hawthorne of East Coast Comfort to reschedule our maintenance appointments, and we have always acquiesced. This occurred again a few weeks ago, and we rescheduled for last week. Ms. Hawthorne again called the day before our scheduled maintenance appointment last week, asked again to change the appointment because of the volume of emergency calls they were receiving, and we agreed as long as Ms. Hawthorne promised we would be given priority scheduling if our system went down. The next day, our air conditioning failed, and I contacted Ms. Hawthorne. A technician came to our home on the afternoon of the next day, but he said parts had to be ordered, and it could be days before they would arrive. I have emails supporting that we requested Ms. Hawthorne to order the needed parts, and she emailed back that the parts would be $1500.00 and labor $500.00. Though we made it clear from our emails that we wanted to get the system repaired as quickly as possible, she did not order the parts and would not grant us priority scheduling. When we learned of this betrayal, we contacted William Henderson Heating, Cooling, Plumbing, and Electrical Services. They worked us into their schedule for same-day service. I have an email exchange that proves how disdainful Ms. Hawthorne was to longtime customers of East Coast Comfort, both of us senior citizens, and one with a cardiac condition. A request we made to Ms. Hawthorne to speak with Mr. McCollum or Mr. Mongeluzi was ignored. In other words, other people had their systems repaired because of our kindness, so we can swelter in the heat and humidity. I consider their behavior toward us to be elder abuse. Good riddance East Coast Comfort, we are now receiving our comfort from William Henderson."